Karolina Stus

Experience

• 

  WEB Poland Sp. z o.o.

  Jul 2018 - Dec 2018

  Quality Control Team Leader

  • verification of noncompliant parts (engine blocks)• supervision of employees (15 quality controllers)• reporting on the team's work• cooperation with the warehouse, quality department and laboratory• compliance with 5S standards and OHS rules at the workplace

• 

  Qubus Hotel

  Jan 2019 - Jul 2019

  Front Desk Receptionist

  • receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately• answering screening and forwarding incoming phone calls • receiving and sorting daily mail• performing other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• 

  DSA Investment S.A.

  Jul 2019 - Jan 2021

  Account Executive

  • building relationships with new clients and managing relationships with existing ones• presenting the offer to clients• concluding contracts for legal services (over 60 concluded contracts)• collaborating with other departments to achieve sales goals

• 

  Rockwell Automation

  Jan 2021 - Jun 2022

  Customer Experience Advisor

  • owning the resolution of complex cases and resolving customer queries and complaints • customer service support for issues related to software orders• training new team members• participation in projects to improve team's work• customer service activities include support for disputes, account changes, order returns and web/portal activities• verifying and requesting credits for invoices• achieving personal and business goals in alignment with Customer Service KPI’s

• 

  EcoVadis

  Aug 2022 - now

  • Managing a portfolio of tier-1, 2 and 3 customers (Northern Europe, Middle East, Africa)• Developing a customer program plan and act as the main point of contact for accounts, providing proactive and reactive project management support and resources• Building advocacy among customers; establishing and maintaining strong relationships with customer project managers, decision-makers, and executive sponsor throughout the customer lifecycle• Leading and successfully managing contract renewals• Promoting and upselling of additional services Show less

  • Associate Account Manager

    Sept 2023 - now

  • Senior Customer Success Coordinator

    Aug 2022 - Sept 2023