Angelo Pasquale

Experience

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  Elektro Binder St,Gallen

  Aug 1994 - Jan 1999

  Electrician (Apprenticeship)
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  GIFAS-ELECTRIC Schweiz

  Sept 1999 - Nov 2000

  Industrial Electrician
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  Spuehl AG

  Dec 2000 - Jul 2004

  Electrical Engineer

  • Wired electrical modules, including cabinets with PLC and CNC control along with providing troubleshooting support on production machines; managed control of deliverables for integrated quality management in addition to ordering and implementing necessary repairs to equipment and tools.

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  STEINEMANN TECHNOLOGY AG

  Aug 2004 - Oct 2006

  Customer Service Engineer

  • Assembled/operated new machines in addition to installing and repairing of machinery globally.

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  TIPPER TIE

  Nov 2006 - Jun 2007

  Customer Service Engineer

  • Installed new machinery in addition to repairing electrical and mechanical faults, worldwide.

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  Benninger AG

  Jul 2007 - Jul 2008

  Technical Support Engineer

  • Provided customers detailed technical/technological answers to complaints regarding products in addition to recommending corrective actions and continuous improvement of the manufacturing process using in-depth knowledge of Siemens S7 and Allen-Bradley operating systems.

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  Starrag Group

  Jul 2008 - Jul 2010

  Montage Assistant

  • Directed and oversaw day-to-day activities of 15 employees, including mechanics, technicians and warehouse workers supporting Pull project.• Spearheaded change initiatives of logistical processes, including introducing 5S, resulting in reducing labor time in machine assembly and optimizing production flow.• Analyzed, created and modified process documentation and training materials along with creating and optimizing assembly documentation and necessary checklists.

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  Bühler Group

  Nov 2013 - Jan 2020

  • Supervise and coordinate execution of shift plan within shop, including daily monitoring of output, shipment and receiving of machinery, spare parts and customer orders, repair status and forecasting-required workload capacity by providing job scopes, job step sequence, labor and material requirements, skill requirements, specifying necessary tools and equipment, external resources and determining work-order costs.• Oversee schedule/planning of production by providing daily support of labor staff, mechanics and electricians, ensuring and encouraging safe/best practices, tracking production hours and work schedules, providing parts for assembly and meeting with management and engineers to update and communicate daily activity on projects ensuring consistently meeting qualitative and quantitative targets.• Manage SAP Work Notification/Order System and perform step-check audits, ensuring process integrity.• Mentor and train five internal employees and 100 external maintenance personnel on customer sites while providing support/training, using LEAN strategies on shop activities, operations, maintenance, troubleshooting errors/breakdowns, assembly of machinery to aid in worker development and safety. Show less • Saved $20,000 in equipment replacement costs and reduced downtime by more than 15% by analyzing findings to determine source of problem; recommended repair, replacement or other corrective action.• Collaborated with spare parts group to sell parts to resolve repairs and maintain efficiency of machines along with overseeing/managing technical upgrades, such as installing new parts, safety upgrades and upgrading electrical to Programmable Logic Controller (PLC) and Human Machine Interface (HMI) systems. Show less • Developed customer relations in Help Desk & Customer Support by providing technical advice for equipment support along with resolving customer’s concerns in timely, supportive, professional manner.• Communicated and interacted with customers, technicians, analysts, management, sales and other field engineers in providing full customer satisfaction and ensuring product quality.• Performed machine inspection and processed qualification routines, including standard performance tests and inspections to diagnose and repair malfunctioning machines and equipment. Show less

  • Workshop Manager

    May 2017 - Jan 2020

  • Customer Service Engineer

    May 2014 - May 2017

  • Customer Service Technician (Chocolate)

    Aug 2010 - May 2014

  • Technical Support CS (Chocolate)

    Nov 2013 - Apr 2014
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  Baumer of America

  Jan 2020 - now

  Service Hotline Manager