Scott Carolan

Experience

• 

  American Family Insurance

  Nov 1995 - Jun 2020

  Manage and oversee a team of individuals responsible for computer installation, support, moves, server staging, telephone support, CAT vehicle and satellite infrastructure, data cabling, and planningManage and monitor customer satisfaction information to continuously improve processes and programsResponsible for the development of strategic partnerships with Claims, BI, and I/S Network Facilities to ensure proper support for CAT vehicles and the satellite infrastructureLead the research and successful implementation of the IP phones to all NHQ employees. Created schedules, processes, and helped to motivate employees to rollout over 3000 IP phones in less than 2 monthsEstablished new processes to increase efficiencies of employee moves. The processes resulted in more than 5,000 employee moves over a two year period with minimal overtime expense incurredProvided insight and leadership to the I/S employee engagement initiative to increase staff engagement within the division Show less

  • Computer Technician Services Manager

    Jul 2012 - Jun 2020

  • I/S Computer Technician Field Services Manager

    Jan 2004 - Jun 2012

  • Senior Computer Technician

    Jan 2000 - Jan 2004

  • Computer Technician II

    Jan 1998 - Jan 2000

  • Systems Service Technician

    Nov 1995 - Jan 1998
• 

  Capgemini

  Jun 2020 - now

  Lead onsite and remote teams of skilled IT repair technicians that support close to 3000 sites across the country. Run upgrade projects from computer, printer, networks for all these sites managing customer experience to make sure things are completed on time and with minimal impact to end users. Leading team supporting nearly 3,000 locations across country. Supporting deskside services, network support, printing, and user troubleshooting.

  • Senior Delivery Manager

    Jun 2020 - now

  • Senior Delivery Manager

    Jun 2020 - now