Mona Selim

Mona Selim

Customer Service Representative

Followers of Mona Selim2000 followers
location of Mona SelimAswan, Egypt

Connect with Mona Selim to Send Message

Connect

Connect with Mona Selim to Send Message

Connect
  • Timeline

  • About me

    Human Resources Coordinator @ Scatec ASA | MBA | DEIB

  • Education

    • Arab Academy for Science, Technology and Maritime Transport

      2019 - 2022
      Master of Business Administration - MBA Business Administration and Management, General Excellent
    • Cairo University

      2004 - 2008
      Bachelor's degree Spanish and Iberian Studies Good
    • Arab Academy for Science, Technology and Maritime Transport

      2019 - 2022
      Master of Business Administration - MBA Business Administration and Management, General Excellent
  • Experience

    • Mobinil

      Dec 2008 - May 2010
      Customer Service Representative
    • Concentrix

      Jun 2010 - Jul 2012
      Customer Support Professional

      Act as frontline interface with Exprdia.es customersManaged air ticket and hotel bookings and itinerary amendments.

    • Vodafone International Services (VIS)

      Jul 2012 - May 2018
      International account Supervisor

      Manage a team of 35 Back office and front-line operators, with up to 18 direct reports.Manage several teams like collection, billing ,email support and front line. Participate in the recruiting and interviewing process. Review the team performance to identify training needs and plan training program and sessions

    • Accor

      Jan 2019 - Dec 2020
      Personal Assistant to General Manager

      Provide executive-level administrative support to the General manager and executive committee team. Managed the CRM of all the hotel communication channels and followed up on the internal and external audits.

    • Scatec ASA

      Jul 2022 - now
      • Senior Human Resources Coordinator

        Jul 2022 - now
      • Human Resources Coordinator

        Jul 2022 - now
  • Licenses & Certifications