Mona Selim

Experience

• 

  Mobinil

  Dec 2008 - May 2010

  Customer Service Representative
• 

  Concentrix

  Jun 2010 - Jul 2012

  Customer Support Professional

  Act as frontline interface with Exprdia.es customersManaged air ticket and hotel bookings and itinerary amendments.

• 

  Vodafone International Services (VIS)

  Jul 2012 - May 2018

  International account Supervisor

  Manage a team of 35 Back office and front-line operators, with up to 18 direct reports.Manage several teams like collection, billing ,email support and front line. Participate in the recruiting and interviewing process. Review the team performance to identify training needs and plan training program and sessions

• 

  Accor

  Jan 2019 - Dec 2020

  Personal Assistant to General Manager

  Provide executive-level administrative support to the General manager and executive committee team. Managed the CRM of all the hotel communication channels and followed up on the internal and external audits.

• 

  Scatec ASA

  Jul 2022 - now

  • Senior Human Resources Coordinator

    Jul 2022 - now

  • Human Resources Coordinator

    Jul 2022 - now