Souvik Sinha

Experience

• 

  Cognizant

  Oct 2003 - now

  As the engagement and delivery leader or the portfolio, - Managed Scrum teams, created plan for in-built quality and security using code coverage tools, testing automation strategies, production rollouts & post deployment services in IT domain for 50+ cross functional teams under me.- Revitalized the Learning process and acted as the Learning Champion for the entire account of 500+ associates; Learning compliance for the account jumped from 55% to 85%- Improved the Delivery Excellence metrics by 15%; spearheaded the new quality control initiatives across the entire account- Influenced project leaders and team members on adaption of best-in-class engineering practices; Trained teams in embracing agile & DevOps maturity and leveraging various tools to manage the deliveries better- Organized and managed PCI and SOC 2 audits conducted by external auditing agencies for Kolkata delivery center for the account; Coached other accounts on conducting PCI audits- Facilitated set up of ODC when moving from one facility to another- Led and managed the successful transition of workstations from workplace to the associates’ home during the onset of Covid-19 pandemic- Recruited 100+ candidates through campus interviews on a yearly basis Show less As the offshore delivery leader, - Formed Scrum teams, created plan for in-built quality and security using code coverage tools, testing automation strategies, production rollouts & post deployment services in IT domain for 50+ cross functional teams under me.- Revitalized the Learning process and acted as the Learning Champion for the entire account of 500+ associates; Learning compliance for the account jumped from 55% to 85%.- Improved the Delivery Excellence metrics by 15%; spearheaded the new quality control initiatives across the entire account- Influenced project leaders and team members on adaption of best-in-class engineering practices; Trained teams in embracing agile & DevOps maturity and leveraging various tools to manage the deliveries better- Organized and managed PCI and SOC 2 audits conducted by external auditing agencies for Kolkata delivery center for the account; Coached other accounts on conducting PCI audits- Facilitated set up of ODC when moving from one facility to another- Led and managed the successful transition of workstations from workplace to the associates’ home during the onset of Covid-19 pandemic- Recruited 100+ candidates through campus interviews on a yearly basis Show less As a Project Manager at onsite, - Managed 35 cross-functional teams working on various technologies.- Saved stringent SLA penalties for payments systems- Managed customer escalations- Forecasted revenue and margin for the portfolio accurately on a monthly basis- Facilitated monthly invoicing through PeopleSoft ESA, and customer’s billing system; assignment management, expectation and aspiration management of associates; performed rating normalization during appraisal and recommended promotion of associates - Organized various value proposition initiatives for the customer and successfully implemented them - Authored RFIs and RFPs responses both within & outside the account; Represented the RFP presentations as an SME in Payments area Show less As the Onsite Project Leader for the settlement transaction system team and its associated applications- Directed the team through some of the critical projects.- Consolidated settlement processing of another acquirer processor into the existing system after the acquisition- Architected card number tokenization and detokenization process into settlement processing applications- Restructured the Pin Debit settlement processing system to align with the Durbin regulatory changes- Customized the transaction processing rules engine to align with Visa, MasterCard, Amex & Discover Spring & Fall Release changes every year- Steered the team through system changes for MasterCard SecureCode, Verified by Visa and American Express SafeKey enablement for eCommerce Show less As the offshore project leader responsible for settlement transaction processing application along with the merchant boarding application, - Analyzed and assessed pros and cons to technical solutions and devised a forward-thinking solution for both short term and long-term business problems- Identified, proposed and installed a common solution for boarding external merchants into the system leading to removal of 50 modules giving annual IT cost savings of USD 500K to the customer- Consolidated the boarding and settlement functionalities of customer’s acquired platforms with the existing platform; Eliminated redundancies; Strengthened existing processes by embracing the best practices from other systems- Converted ideas learnt from mistakes made by other teams into boarding and settlement processing systems proactively reducing the probability of occurrence of similar errors in those applications Show less Moving back to offshore location, as the Offshore Project Leader, - Managed the merchant boarding team and its associated applications. - Eliminated redundant batch processes and streamlined database maintenance processes leading to USD 300K annual IT cost savings to the customer- Conceptualized, designed and guided the team in developing a new online web-based merchant boarding & maintenance tool replacing the old Visual Basic-based application- Consolidated multiple applications into a single application leading to 10% reduction of maintenance cost on a yearly basis- Automated merchant boarding process for one particular Independent Sales Organization (ISO) leading to cost savings of USD 50K per year for the customer Show less As the Project Leader at onsite, - Innovated in implementing changes to the merchant master database - Aided the team in providing critical 24x7 production support to the application suites. - Architected new processes of on-boarding multiple large customers providing USD 300 Million additional annual revenue to the customer- Mastered performance tuning of the modules helping cycle runtime to be reduced by 20%- Transformed the databases by successfully implementing Best-In-Class processes leading to 100% database up time during peak season- Acted as the Subject Matter Expert in merchant boarding areas in all stakeholders and project meetings- Coordinated with project managers by providing data points and educated them with SME inputs to help them respond to RFIs and RFPs for various customers both within and outside the account Show less As the Project Leader at onsite client location, - Catered client requests for system changes through projects - Provided critical 24x7 production support to the application suites. - Revitalized the entire merchant boarding process of the customer making the system throughput tripled; was awarded Cognizant’s “Associate of the Year” award- Engineered more than 50 projects under application development and maintenance service category- Steered the team through various Platform Consolidation and M&I related projects that required major changes to the system- Devised and implemented new tools, which saved USD 200K+ annually for the clients- Overhauled all projects to be delivered successfully through the “two-in-a-box” delivery model Show less As a team member at offshore, - Provided critical development & production support to the merchant boarding team and its associated applications. - Took over as the offshore Team Leader during the 2nd year of the assignment.- Transformed the review process of the team deliveries- Spearheaded the mentoring process of all the new team members- Transformed the applications by performing major changes and re-architecture of the merchant boarding modules.- Gained the understanding of Software Quality models like CMMI Level 5 and ISO 9001:2006- Strengthened SDLC processes of the projects and handled several Quality Audits- Implemented various processes within the application under the guidance of the project managers and associated stakeholders Show less

  • Senior Manager

    Jan 2022 - now

  • Manager

    Apr 2017 - Dec 2021

  • Manager

    Nov 2013 - Mar 2017

  • Senior Associate

    May 2010 - Oct 2013

  • Senior Associate

    Oct 2009 - May 2010

  • Associate

    Dec 2007 - Oct 2009

  • Associate

    Oct 2006 - Dec 2007

  • Programming Analyst

    Mar 2006 - Sept 2006

  • Programming Analyst

    Oct 2003 - Mar 2006