Heather Miller

Experience

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  Rochester College

  May 2001 - Oct 2003

  Facilities Support Assistant

  Solely responsible for scheduling college owned vehicle rentals by preparing vehicle for new drivers, administering safety video and attendance spread sheet for insurance purposes, detailing vans after trips, and transporting vehicles for routine maintenance. Aided in creating a better campus by planning, transporting, planting, and maintaining annual landscaping.Cooperatively maintained office procedures by answering phones, taking messages, tracking maintenance work orders, inputting data, and aiding full time secretaries in their duties. Show less

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  Community Programs, Inc

  Aug 2003 - Jun 2006

  Substance Abuse Counselor

  • Aided department of corrections clients in cognitive behavioral rehabilitative counseling, capitalizing on new thinking skills and recidivism prevention.• Managed high caseloads while preserving quality interactions with clients through individual and group therapy, as well as lecture sessions on recovery topics.• Collaboratively wrote new treatment program to provide clients with a better recovery program and reduce cost within facility.

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  Rochester College

  Jul 2006 - May 2012

  Resident Director

  • Directly supervised a residence hall of primarily college freshman, including seven paraprofessional Resident Advisors, which built positive relationships in the residence hall.• Cooperatively responsible for hiring and staff development of all Resident Advisors, ensuring high quality staff members. • Coordinated housing assignments for all new students resulting in fast and personal contact.• Facilitated resident involvement in campus and area community to increase retention and a positive college experience.• Operated residence hall according to college and departmental guidelines, including managing residence hall budget. Show less

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  Girl Scouts Heart of Michigan

  Oct 2012 - May 2013

  Membership Specialist

  • Creatively recruited, trained, and retained adult volunteers to facilitate Girl Scout troops in order to increase membership numbers and exceed benchmarks.• Actively marketed Girl Scouts as the best opportunity to give girls the skills and confidence to become leaders and make a positive impact on their communities.• Continually strove to improve recruitment and support strategies to increase girl and adult membership through collaboration.• Attentively supported volunteer efforts through advising and easy accessibility to provide outstanding customer service. Show less

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  University of North Texas

  Sept 2013 - Jan 2021

  Drove recruitment initiatives for the College of Science to increase enrollment, overcoming challenges due to the pandemic.Cooperatively managed social media accounts to market the College of Science to prospective and current students and faculty members, as well as highlighting student and faculty achievements. Increased retention through co-curricular workshops and events.Partnered with campus stakeholders to drive strategic initiatives pertaining to recruitment and student retention. Tracked data semester to semester to prove growth within the college and highlight success. Volunteered as building emergency coordinator to ensure safety of staff and students in the building. Show less • Added, changed, and canceled classes for the Department of Economics per department and university guidelines meeting needs of students and faculty through tracking enrollment data ensuring no sections are canceled after the start of enrollment.• Coordinated exit examinations for the graduate students, including scheduling location, posting notifications, assisting faculty with the examination, and maintaining accurate exam records.• Coordinated the Principles in Micro and Macro Economics examinations and analyze test statistics to assist in the educational outcomes of students and in the professional development of instructors.• Supervised the Economics Help Center, by taking the lead in the hiring, training, development, and scheduling of the academic assistants resulting in high quality tutoring for students, excellent retention rates for assistants, and 55% of assistants entering our graduate program after completing their undergraduate degree. • Strategically recruited prospective graduate students by attending graduate fairs and visiting departments and facilitating relationships with other academic institutions to recruit top talent.• Supported graduate prospects during the admission process with less than 24 hour turnaround time, ensuring prospects receive prompt attention.• Marketed the Department of Economics as an excellent return on investment for prospective graduate students through networking, maintaining the department’s social media accounts, and creating all new marketing material pertaining to recruitment. Show less

  • Senior Academic Advisor (Recruitment and Retention)

    Oct 2017 - Jan 2021

  • Student Support and Recruitment

    Sept 2014 - Sept 2017

  • Administrative Assistant II

    Sept 2013 - Aug 2014
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  Texas A&M University School of Law

  Feb 2021 - now

  Assistant Director of LLM Programs

  - recruit and support internationally educated lawyers for the residential LLM program exceeding goals semester over semester. - advise online LLM students through degree completion maintaining high retention rates.- special projects to improve student experience and outcomes.- coordinate with multiple contractors to improve programmatic outcomes and success.- 33% growth in on-campus LLM program in 2 years.