Michael Du Toit

Experience

• 

  Outdoor Warehouse

  Feb 2012 - Oct 2013

  Sales Specialist

  Started management training in August 2013 - left to join Adventure HQ in DubaiDrive SalesProvide product training on products in my respective departmentGPS Specialist - Garmin & TomTomRefrigeration Specialist - Waeco & National LunaEnsuring department is ready for the next days tradeHouse keeping of departmentMaintaining stock levels - ensure department is never sold out of highly sought after productsMaintaining stock room

• 

  Adventure HQ

  Nov 2013 - Jan 2016

  Motivate and develop a strong team with key focus on succession planningDeveloping and improving systems alongside the managementCustomer relationsDay-to-day store procedures Duty manager in the absence of the store managerSupervise and assist with all monthly inspections and maintenance of my respective area and store Develop systems to assist in operations for the storeEnsuring Health and Safety of all customers and staff in the activity areas Housekeeping of DepartmentMerchandisingWeekly Stock ReportsPreparing monthly schedule for the staff in the areaDriving SalesOpening and Closing of the store when required

  • Team Leader - Boulder Wall & Cable Climb

    May 2014 - Jan 2016

  • Team Leader - Land Department

    Nov 2013 - May 2014
• 

  Rydges Auckland

  Oct 2016 - Feb 2020

  Deal with any guest comments, complaints and inquires that occur during the shift.Ensure all room charges and payment postings are correct and balance.Identify discrepancies, investigate and make adjustments to house accounts as required.Liaising with accounts on any unsolved discrepancies for the previous day.Assist with system back-ups and maintenance as required.Ensure cashiering procedures are being followed along with all relevant documentation being supplied to accounts each day.Park and fetch any cars that arrive during the shift.Take any room service orders and ensure they are delivered swiftly.Check guests In and Out as required.Prepare and send out the Daily Briefing sheet with all conference details for the day.Set up aircrew welcome letters and envelopes as required for the day ahead.Prepare daily reports for all HOD's and GM. Show less

  • Duty Manager

    Apr 2018 - Feb 2020

  • Night Auditor

    Jul 2017 - Apr 2018

  • Guest Service Agent

    Oct 2016 - Jun 2017
• 

  Millennium Hotels & Resorts, New Zealand

  Feb 2020 - Jun 2024

  Reservations & Front Office Manager
• 

  Copthorne Hotel & Resorts Bay of Islands

  Apr 2023 - now

  Operations Manager