Nancy Adams

Experience

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  Highmark

  Jan 1987 - Jan 1997

  Helpdesk
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  The Hershey Company

  Feb 1997 - Oct 2017

  Manager - Global Shared Services Support Center

  Manage a global help desk at the Hershey Co. ● Passion to encourage, motivate, and inspire others● Results-oriented and decisive leader with proven success in establishing International support where none had existed ● Proven ability to build strong working relationships with all areas of the business ● Solid track record of talent development of resources to expand their abilities to other areas of the business ● Prioritization and multitasking in a fast-paced environment● Strong verbal and written communication skills● Establishment of performance reporting with new system capabilities ● Consistently excellent customer satisfaction ratings Show less

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  SYNCREON

  Mar 2018 - Sept 2018

  Tech Support Team Lead
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  Foot Locker

  Oct 2018 - Jun 2024

  Sr. Manager Helpdesk

  Strong leader of a diverse team of technicians that support a global environment of retail store equipment.Manage the team as we went through a dept. outsourcing. My team is based out of Mexico and we've successfully gone through the transition.

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  None

  Jun 2024 - now

  Retired