Argel G.

Experience

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  Mad World IT Services

  Aug 2013 - Apr 2021

  Service Desk Specialist

  Provided IT support on Windows XP and Windows Vista platforms. Delivered UX & UI support for Android and iOS systems. Collaborated with an in-house graphic design department to supply promotional materials for businesses such as restaurants, nightclubs, and various events.— Trained team members in IT solutions and customer service best practices, ensuring SLA compliance.— Provided IT support for a diverse user base, resolving 85% of tickets on the first contact and improving response time by 25%.— UX & UI Support.— Android, iOS.— Windows, Microsoft Office, Hotmail (Outlook), Social media (Facebook & Instagram). Show less

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  Gobernación del Huila

  Jul 2014 - Dec 2015

  Administrative Assistant

  Administrative assistant to the Secretary of Government of Huila.

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  Fraktalweb Agency

  Apr 2018 - Aug 2018

  Software Developer Internship

  Participated in the development of mobile and web interfaces for the online ordering application Party Time. Focused on enhancing user experience and streamlining back-end processes, ensuring seamless functionality across platforms.— Contributed to the development of a mobile-friendly web application for online ordering.— Enhanced back-end functionality using PHP.— Used Agile methodologies to collaborate with cross-functional teams.

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  Proactivaudio

  Jan 2020 - Apr 2020

  Webmaster & Media Creator

  Developed a responsive website and crafted a cohesive graphic design strategy for proactivaudio.com, enhancing the company's branding and online presence. Successfully delivered materials tailored to industry standards and collaborated on graphic design campaigns to support the startup's advertising initiatives. https://proactivaudio.com— Developed a responsive website for branding, improving user engagement by 30%.— Created graphic design assets that elevated the company's online presence and aligned with its identity. Show less

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  Laboratorio Clínico Alife Health

  Aug 2020 - Jun 2023

  As IT Manager at the Laboratory, my responsibility was to ensure the operation of specialized information integration systems for COVID tests, Genetic Sequencing, Molecular Biology and Routine Tests.— Developed and implemented an internal system that reduced data collection time by 45%.— Supervised the integration of technological systems, ensuring 100% compliance with health regulations.— Led cross-functional teams in implementing innovative technological solutions. Managing the website to ensure outstanding performance, seamless user experience, and compliance with best practices for SEO and accessibility.— Designed and managed websites that increased organic traffic by 25% using advanced SEO strategies.— Optimized Cloudflare configurations to enhance security and reduce load times.— Supervised web hosting environments to ensure 99.9% uptime and optimal site performance.

  • IT Manager & Software Consultant

    Aug 2021 - Jun 2023

  • Corporate Webmaster

    Aug 2020 - Oct 2021
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  Kodiak Intl

  Apr 2021 - now

  Technical Lead

  Developer Operational in Administration, Implementation, and Supervision of Technologies. Responsible for managing and overseeing the implementation, administration, and supervision of technological infrastructure.— Led the implementation of critical technological solutions, reducing downtime by 30%.— Managed projects in AWS and Microsoft 365 environments, optimizing operational efficiency and digital security infrastructure.— Managed user administration for teams ranging from 40 to 100 users, ensuring efficient and secure technological integration across Colombia and Mexico. Show less

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  Sagan Biotech

  Aug 2021 - Apr 2022

  Webmaster

  Led the development of a WordPress-based website for Sagan Biotech, a Colombian company in the cannabis industry. Ensured optimal user experience, SEO compliance, and dynamic content updates to support business goals.https://saganbiotech.com/

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  Tata Consultancy Services

  May 2022 - now

  Senior Service Desk Analyst

  Senior Service Desk Analyst with strong problem-solving and communication skills, adept at troubleshooting complex technical issues and providing exceptional IT support. Committed to continuous improvement, ITIL best practices, and delivering timely resolutions.— Resolved 90% of incidents on first contact, improving user satisfaction by 20%.— Implemented documentation and analytics improvements, reducing resolution times by 15%.— Leadership skills: Led training sessions for the team, enhancing operational efficiency in ITIL processes Show less