Gaurav Gupta

Experience

• 

  Wipro

  Dec 2021 - now

  Network Operations Engineer

  Project: #1. Provided L1/L2 Network support Roles and Responsibilities : -▪ Handling Tickets logged related to Desktop, Laptop, Server, VDI & applications etc.▪ Installation and Troubleshooting of all the applications related patches and updates▪ Communicating with customer through e-Mail, Voice and Chat to resolved issues. ▪ Troubleshooting issues via Remote Technology Such as Remote desktop, IBM Endpoint, VNC Viewer▪ Maintaining the Users, Groups and Permissions.▪ Installation and Configuration of Mailing Applications Lotus Notes with Sametime Audio and Video conferencing, Skype for businesses and Outlook mail.▪ Configuration of VLAN, TCP/IP, DHCP, DNS, FTP, FTPS, HTTP, IIS, NFS, SSH, VoIP, TELNETand Services.▪ Configuring different RAID Technologies like RAID 0, RAID 1, RAID 5 and RAID 10.▪ Installation and configuration of Cisco VC (Video conferencing).▪ Installation and configuration of different Antivirus and encryption software like SEP, PGP Encryptionand McAfee. ▪ Managing user accounts, groups, hosts, file systems and Security.▪ Weekly server activity like clearing security logs and checking the disk space etc.▪ Troubleshooting roaming, local profile issues OU, VLAN issues, Network, Application, URL, FTP links.▪ System Backup/Restore both in LINUX and Windows Platforms.▪ Managed an SSL certificate authority, issue or signed certificates to be used for secure web, secure e-mail, or signing code and other usages.▪ Installation and configuration of Network Drive, LWPRO (Rapid and Serving FTP). Show less