Michael Huber

Experience

• 

  U.S. Coast Guard

  Jan 1999 - Jan 2003

  Petty Officer
• 

  Corteva Agriscience

  Jan 2010 - Jan 2018

  Senior Client Services Consultant

  - Assisted Research clients with general support for hardware, peripherals, network connections, and external software.- Coordinated with Level 1 technical support specialists to take over calls or tickets outside their level of support.- Provided support for legacy hardware and software no longer supported by the service desk.

• 

  BIC Graphic North America

  Jan 2018 - Jan 2019

  Deskside Support

  - Provided front office and manufacturing clients general technical support for hardware, peripherals, network connections, and external software.- Assisted with new PC purchases, transitioning from old to new devices, and new workstation setups or inter office equipment moves.- Collaborated with the Desktop Engineer to automate and improve various Windows deployments.

• 

  Shipt

  Jan 2019 - Jan 2021

  Personal Shopper

  - Provided all clients with timely and personable communications about their orders.- Deployed genuine empathy and excellent customer service to keep people happy and in sync with expectations regarding out of stock items and dynamic delivery estimates.- Delivered reliable and consistent experiences for new and repeat customers.

• 

  Bayer

  Jan 2022 - now

  Product Specialist

  - Providing advanced technical support for a number of internal applications and several REST APIs in a microservices environment.- Managing multiple SharePoint based Product pages, documentation resources, and release notes.- Assisting the Product Manager with regular data wrangling/custom reporting via ad hoc SQL queries and scripts.