Todd Pierpoint

Experience

• 

  Star Lumber & Supply Co

  Nov 2002 - Jul 2003

  Warehouse Manager

  Managed a team of 10 employees in 4 locationsIncreased on time delivery of product as well as delivery capacity by developing a staging area for future deliveries which allowed team to work ahead and decreased load time of delivery trucks.Develop tracking methods of measuring warehouse performance in various areas including on-time delivery, special order aging, and customer wait time.

• 

  Accenture BPO Services

  Apr 2004 - Sept 2009

  Manage departmental performance consisting of 30 employees with multiple levels of supervision including overseas operational performance. Continued operational oversight of Distribution Services and Mail Services. Developed departmental policies and procedures. Exceeded P&L budgetary objectives.Led shipping transition project from FedEx to UPS for North America which involved sourcing process approval, payment process restructure that eliminated company financial exposure, and generated $170,000 annual revenues.Successfully developed document storage project involving 50,000 containers by creating client storage cost visibility and add additional profit margin through client storage fee reimbursement projected at $150,000 annually.Successfully research and streamlined company document scanning process to reduce costs 50% for projected $30,000 annual savings.Coordinate large scale facility consolidation involving over 200 people. Worked extensively with information technology department to resolve technical issues including network access, printer access, and phone issues.Assist implementation and issue resolution for off-shore project involving transactional based functions in the areas of payroll, benefits, and garnishments to our Bangalore, India operations. Continued management of global payroll process workflow and conducted risk and issue resolution Show less Manage the performance, hiring, and development of 25 employees with multiple levels of supervision. Continued oversight of Mail Services.Maintain 99.98% accuracy in managing annual distribution of 2.25 million payments including payroll, A/P, garnishment, and tax for 60 clients.Execute daily ACH payment process & all enhancements for optimum performance.Responsible for sourcing, operation, maintenance, and pricing negotiation of printers, inserters, and mailing equipment with 3rd party vendors. Designed new process layout utilizing high speed equipment to reduce labor costs and increase capacity and efficiency of distribution process. Show less Manage the performance, hiring, and development of 10 employees.Oversee the distribution of all internal and external mail at the facility including 170,000 packages and 720,000 pieces of mail annually.Responsible for the electronic storage of 2.26 million pages annually with 99.89% accuracy.Eliminated destruction backlog of half a million documentsEnsure accurate storage and distribution of confidential and personal identifiable information with a third party vendor including pricing and terms negotiation. Complete on-time vendor conversion from DHL to FedEx impacting approximately 3000 shipping locations. Supported large scale physical location move involving 400 people. This included physical and technical design of new facility and procedural modification of mail services operation.Supported off-shore accounts payable processing initiative by managing the work being sent electronically to India. Show less

  • Delivery Operations Manager

    Oct 2007 - Sept 2009

  • Distribution Services Manager

    Mar 2006 - Oct 2007

  • Mail Services Manager

    Apr 2004 - Mar 2006
• 

  Henkel of America

  Feb 2011 - May 2013

  Site Manager

  Manage chemical supply chain, warehouse, and logistics for client with $6 million spend. Additional responsibilities include cost savings identification and KPI communication and monitoring.

• 

  Haas Group International

  May 2013 - Dec 2015

  Leadership role managing chemical supply chain and operational services for multiple clients with a spend of approximately $20 million. Manage programs and coach employees throughout the US. Focus on customer service. Manage chemical supply chain, warehouse, and logistics for client with $6 million spend. Additional responsibilities include cost savings identification and KPI communication and monitoring.

  • Regional Operations Manager

    Nov 2013 - Dec 2015

  • Site Manager

    May 2013 - Oct 2013
• 

  Wesco Aircraft

  Jan 2016 - Feb 2020

  Regional Customer Program Manager

  Leadership role and experienced problem solver with focus on process improvement managing vendor managed inventory programs for large OEMs worth $40M spanning US, Canada, and Mexico. Managed supplier performance impacting account operations. Managed different commodities including chemicals and hardware. Let team of 50+ employees.

• 

  Incora

  Mar 2020 - now

  Regional Customer Program Manager

  Leadership role managing contractual operations of Chemical Management Services programs for large OEMs worth $60M across US Canada, and Mexico. Managed complex supply chains ensuring OTD to client greater than 98%. Responsible for growing the business and implement new scope of work to existing contracts. Led a team of 60+ employees. Experienced problem solver with focus on Process Improvement.