Dhanush B U

Experience

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  SURYA DATA MANAGEMENT AND NETWORK TECHNOLOGIES PRIVATE LIMITED

  Apr 2019 - Feb 2021

  Jnr system administrator

  Experience summary• Responsible for creating, terminating and administrating all user accounts from Windows server 2012R2.• Responsible for handling critical and escalation tickets, outage tickets. • Configuration of outlook and Skype for business 2013/2016 in client PC’s andtroubleshooting errors with outlook and Microsoft applications.• Providing technical and diagnostic support (level 1 and level 2) for all Hardware, Software problems to business partners and clients.• Maintaining overall ownership of user’s issue & service ensuring resolution within Agreed service levels (SLA).• Managing service request, software installation, new computer setups and upgrades.• Supporting the following technologies: Microsoft office products, Internet explorer, Windows 7/8/10, desktops, laptops, printers.• Dramatically reduced the time required for computer upgrades by introducing a better method of data migration (Robo copy) saving enormous amount of time.• Installation and configuration of network printers, local printers and scanner and its basic level troubleshooting Show less

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  Dell EMC

  May 2021 - now

  L1 service delivery analyst