Kathy Keenan

Experience

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  Lifetouch

  Jan 1992 - Jan 1995

  Territory manager

  Managed business office functions, training and scheduling of photographers

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  Target

  May 1995 - Jul 1998

  Developed and put together training materials for use in the training of company wide management FTEs Developed, trained and lead training team responsible for training of all customer service staff. Supervised and monitored of all new staff for first 90 days of employment. Hired, trained and supervised all temporary staff for peek call times.

  • Leadership and Team development

    Sept 1997 - Jul 1998

  • Team lead training

    May 1995 - Sept 1997
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  Park Nicollet Health Services

  Jul 1998 - Nov 2012

  Directs and coordinates the overall functions of HB and PB pre and post adjudication teams, while teaming with Operations and other areas of Patient Financial Services to provide an exceptional patient experience.Maximization of organization’s cash flow through review and reconciliation of accounts receivable balances; improvement of customer satisfaction through effective billing practices; and maintenance and development of systems to support these. Designs, recommends and Impliments improvements, determines appropriate operational changes and coordinates procedural and system changes. Provides leadership and support in the enhancement of established business systems, implementation of new systems.Responsible for supporting continuous quality improvement as it relates to Patient Financial Services. Receives and sets operational goals and strategies for the department, and assures they are accomplished through planning, implementing and directing of system, programs and staff productivity.Responsible for $158k in accounts receivable, ensuring compliant and timely billing and follow up of all accounts.Supervises 14 exempt and 80 non exempt FTE’sAccountability owner for EPIC HB and PB implementations. Responsible for mapping legacy workflows into EPIC workflow. Key contact for EPIC IT. Tested and validated EPIC workflows and work queue build.Key stakeholder in creating and implementing an Epic Playground to assist staff prior to go live.Key stakeholder and content expert for specialized behavioral health build.Responsible for Legacy systems rundownand archiving of data.Responsible for monitoring and assisting clinical areas with work queue backlogs and process improvements.Trained and proficient in HB and PB Core. Attended clinician CPOE meetings and training to assist clinicians at go live. Provides data and meets with clinical VP’s and Chiefs on revenue related processes and/or issues.Responsible for RAC, ADR and Cert processing Show less

  • Director, Patient Financial Services

    Aug 2007 - Nov 2012

  • Manager

    Jul 1998 - Aug 2007
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  Tatum

  Nov 2012 - Jul 2013

  11/12-7/13 Children's Hospital of Wisconsin- EPIC go live revenue cycle consultant. Go live and stabilization of HB and PB. Revenue cycle consultant specializing in pre go live planning, Implimentation and post go live A/R recovery, process flows and optimization.

  • Partner

    Apr 2013 - Jul 2013

  • Project Consultant

    Nov 2012 - Mar 2013
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  CTG Health Solutions

  Jul 2013 - Jan 2015

  Delivery Director

  Revenue cycle consultant specializing in pre go live planning, Implimentation and post go live A/R recovery, process flows and optimization.7/13 to 9/14 Reading Health System-Post go live Revenue Cycle Recovery

• 

  Tatum, a Randstad company

  Jan 2015 - Feb 2015

  Engagement Partner

  Revenue cycle consultant specializing in pre go live planning, Implementation and post go live A/R recovery, process flows and optimization.

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  North Memorial Health Care

  Feb 2015 - May 2016

  Business Office Director

  Directs and coordinates the overall functions of HB and PB Registration, Coding, Billing, Follow up, self pay and customer service departments while teaming with Operations and other areas of Financial Services to provide an exceptional patient experience.Maximization of organization’s cash flow through review and reconciliation of accounts receivable balances; improvement of customer satisfaction through effective billing practices; and maintenance and development of systems to support these. Designs, recommends and Impliments improvements, determines appropriate operational changes and coordinates procedural and system changes. Provides leadership and support in the enhancement of established business systems, implementation of new systems.Responsible for supporting continuous quality improvement as it relates to Patient Financial Services. Receives and sets operational goals and strategies for the department, and assures they are accomplished through planning, implementing and directing of system, programs and staff productivity.Responsible for $250k in accounts receivable, ensuring compliant and timely billing and follow up of all accounts.Supervises 7 exempt FTE’sAccountability owner for EPIC HB and PB implementations. Responsible for mapping legacy workflows into EPIC workflow. Key contact for EPIC IT. Tested and validated EPIC workflows and work queue build.Key stakeholder in creating and implementing an Epic Playground to assist staff prior to go live.Key stakeholder and content expert for specialized behavioral health build.Responsible for Legacy systems rundownand archiving of data.Responsible for monitoring and assisting clinical areas with work queue backlogs and process improvements.Trained and proficient in HB and PB Core. Attended clinician CPOE meetings and training to assist clinicians at go live. Provides data and meets with clinical VP’s and Chiefs on revenue related processes and/or issues. Show less

• 

  Xtend Healthcare, LLC

  May 2016 - Feb 2018

  Director Revenue Cycle

  Revenue Cycle Consultant assisting in the stabilization and re-design of EPIC,

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  HealthRise

  Feb 2018 - now

  Senior Director