Manish S.

Experience

• 

  Motorola Inc

  Jun 2000 - Mar 2005

  • Responsible for handling all CNRC cases as per SLA (Service Level Agreement) with CSD CNRC. • Assisted CNRC on problem analysis and resolution; provided regular updates via e-mail or the web, with the status and/or results of analysis and investigation. Whenever necessary informed CNRC of any appropriate workarounds and ensure the workaround is properly reviewed, tested and documented before being released and used.• Issued FYI (Customer Bulletin) if the same problem occurred at more than one customer site.• Participated in customers and account team conference calls as needed by CNRC.• Managed CRUD (Customer reported unique defect) for OSSD development team. • Developed and presented technical presentation for monthly CDMA roundtable.• Provided on call support during FOA for CDMA Networks Release.• Performed and Resolved the Root Cause Analysis of the customer problems.• Lab preparation/set up for root cause analysis. Show less • Install and maintenance: Primary responsibility includes installing, testing and maintaining software loads and executing feature, regression and performance test plans to ensure functionality of the system as per customer specification. Duties include assessing test phases, preparing test cases, executing manual/automated tests and report the results using Motorola internal tools.• System Integration/configuration: Participated in requirements, architecture, design and development of features included in software loads and performed feature and integration testing on newly integrated network elements.• Escape Defect Analysis: Performed analysis and Worked with development and other teams involved in System Test bug reports to determine the root cause of the defect and suggest appropriate improvements to the test cycle that need to be incorporated, there by improving overall software quality.• Regression and Performance Testing: Performed all aspects of CDMA cellular system administration development of test scripts using product requirements to perform testing in an efficient manner. Responsible for regression and performance testing on deployment software releases and validation of any bug fixes included in the release. Maintained labs to ensure smooth operation of the test phase and trouble-shoot any RAN or network issues for resolution• Strong troubleshooting skills in resolving RF and Network performance issues.• Familiar with TCP/IP network communication protocols and network device configuration.• Maintaining Cisco devices, which include router/switch configuration and software upgrade. Show less

  • Sr. Software Engineer - Customer Support

    Dec 2003 - Mar 2005

  • Sr. Systems Engineer

    Jun 2000 - Dec 2003
• 

  Motorola

  May 2005 - Mar 2010

  • Performed debugging, integrating and testing software in an embedded real-time environment for CDMA cell phones.• Developed effective solutions for customer issues, field issues and factory issues. • Provided software updates to continuously improve the product quality and meet regulatory changes.• Supported software configuration management activities embedded software which included building software, integrating all the defects in a software build and making software ready for final customer delivery.• Created sanity/smoke test cases for testing integration builds.• Performed Unit testing with development teams, Integration and regression testing on final build to verify that the product is working as per customer's requirement. • Involved in Black box testing like functional, System, Configuration, integration, load testing and Regression testing. • Provided Technical support to various Feature teams, Development teams, TAM (Technical Account Manager) and Project Managers to resolve urgent customer issues.• Ensured product transfer from the integration team with feature study, proper documentation and tools.• Process Improvement – identify opportunities to gain efficiency and develop strategies for process improvement.• Mentored/Trained New Engineers on manual and automated testing. Show less • Responsible for creating test strategy, develop test cases using Technical marketing requirements, writing test specifications, maintaining test matrix, writing test scripts for automated regression testing, produce test reports, and use defect tracking tools.• Responsible for project management, planning, scheduling and executing verification activities of software testing.• Developed and provided oversight for generation of verification documents, software test plans, test descriptions, test procedures, and test results.• Selected software test tools and oversaw development of support test software, including application of automated and/or manual tests.• Conducted functional tests, including acceptance tests, white-box and black-box tests, task-oriented functional tests, forced-error tests, boundary condition tests, equivalent class analysis, installation tests and upgrade tests on multiple operating systems.• Performed smoke or sanity testing on integration builds.• Maintained and updated checklists for sanity testing daily integration build. Coordination of the daily sanity testing on integration builds across development sites globally. Insure that software sanity testing results are made available to all teams before releasing build to other teams for further testing.• Responsible for debugging and resolving any issues for final product delivery. Logged defects using Clear Quest Defect Management System. Worked with development and product team to attain resolution of major blockers/issues. • Key Accomplishments: Work with the team and be successful in delivering products in a timely manner. Show less

  • Sr. Software Integration & Test Engineer

    Apr 2006 - Mar 2010

  • Lead Senior Software Engineer for Sanity Test/Triage Team

    May 2005 - Apr 2006
• 

  Motorola Mobile Devices

  Mar 2010 - Aug 2012

  Technical Account Manager

  Primary technical interface to carriers' labs and technical staff to facilitate product compliance, customer and regulatory approvals to achieve Technical and Ship Acceptance (TA/SA).• New product introduction – Android OS, Microsoft OS, and Smart Phones/Tablets/Data Modules• Submitted Lab Entry deliverables for HW/SW and reviewed the reports with VC and SMEs• Responded all customer pre launch issues within 2 business days, provided write up of issue and steps to reproduce to internal teams.• Analyze, Prioritize and Classify all carrier impacting product issues/defects.• Attend product core meetings and CR scrubs where product issues CRs are reviewed and prioritized.• Worked with certifying organizations (Google CTS, CTIA, PTCRB, FCC, GCF, and CDG) • Performed device certification to comply with Wi-Fi, Bluetooth, IEE1725 battery standards.• Interfaced with ODM to develop features and applications for devices and received an approval.• Responsible for process improvement initiatives (Customer satisfaction, reduce approval cycle time, minimize escaped defects, deliver of Quality products, Six Sigma Green Belt).• Validated pre-loads for Enterprise and 3rd party applications• Be regarded as the Single Technical POC for Motorola products. Show less

• 

  Motorola Solutions

  Aug 2012 - Sept 2014

  Sr. Software Test Engineer

  Worked as lead systems engineer in Two-way Radio Communications Systems Integration Lab.Systems Engineering* Worked on designing, programming, optimizing and testing the entire Two-way Radio Communication systems based on the customer requirements.* Delivered Public Safety products with Zero defects.* Participated in customer meetings demonstrating system operation, conducting detailed design reviews and answering technical questions.* Worked on delivering on time public safety product features.- Interfaced with overseas development teams for delivering public safety features.- Participated in internal feature technical review meetings and verified technical details with customer focused mindset.- Created Scenarios Outlines, Test plan and Test strategy for feature/interaction based testing. Show less

• 

  CME Group

  Sept 2014 - now

  • Product Manager

    Oct 2024 - now

  • Lead Product Analyst

    Apr 2022 - Oct 2024

  • Lead Quality Assurance Analyst

    Sept 2014 - Apr 2022