Hitakshi Sharma

Experience

• 

  Genpact

  Jul 2018 - Nov 2023

  Process Developer Key Deliverables:• Accountable for submitting daily case number targets (Average: 230 Processing Units daily, 0.85$ /processing units)(Charges dependent on transaction size)• Implemented process improvement: LEAN Idea – Auto calculation of depreciation value on the existing tool namedXACT Content• Responsible for an enhanced and delightful customer experience by maintaining existing customer relationships andProviding appropriate support required for business continuity• Collaboration and interaction with U.S. Based clients for Enterprise Quality Checks• Creates and maintains Reports Like S.L.A. Tracker, Day End Reports, Bifurcate Root cause Analysis using XACT Contentand Claim Tracker Tools• Performs effective query handling by reaching out to onshore teams• Mentors' new joiners on the existing process delivery model• Keeps track of new mentee and their progress• Plans out refresher sessions for our teammates to discuss S.O.P.'s and new process updates Show less

  • Process Developer

    May 2021 - Nov 2023

  • Quality Auditor

    Aug 2020 - May 2021

  • Process Associate

    Jul 2018 - Jul 2020
• 

  ITC Limited

  Jul 2018 - now

  Process Associate
• 

  MetLife

  May 2023 - now

  Claims Specialist

  Working as a claim specialist where we handle family medical leave act.