Jay Shaw

Experience

• 

  Telecom New Zealand

  Nov 2005 - Dec 2011

  Online Content Specialist

  - Content management of several sites via multiple CMS platforms- Management of daily internal information updates for staff, company wide- Management of company FTP server for all media requirements- Sole management of internal Knowledge Base- Sole administration of 6 critical User Management Systems; servicing thousands of employees across hundreds of stores nation wide- Responsible for a reduction in request turnaround (from 72+ hours to under 24 hours resulting in faster onboarding, successful cross-branch management and a strengthening of trust between head office and branches)- Relations management between Spark head office and NZ stores, external dealers & partners (e.g. Leading Edge, Orb Communication, Dick Smith, Noel Leeming, Bond + Bond)- Communications Consultant, Business Consultant, Assistant & Branch Management across Auckland- Stock control, service management, store operations, store merchandising - 6 month secondment role as Business Hub Manager for Orb Communications resulting in Business Account Manager offer Show less

• 

  GE Capital

  Dec 2011 - Dec 2013

  - Investigation and resolution of critical technical issues- Support specialist for GE Capital Leadership Team, including facilitation of Global Leadership summit- Support of Trans-Tasman staff with any IT related issues- Rescue of a 9 Billion dollar merger - Management of www.gecapital.com.au and www.gomastercard.com.au alongside internal and external stakeholders- Creation / implementation of new design concepts that align with marketing strategy- Management of online promotions and site projects alongside business stakeholders- Design and delivery of new, innovative page layouts driving click-through rate up 20%- Management of quality assurance and brand consistency across multiple GE business sites

  • Techbar Engineer

    Aug 2012 - Dec 2013

  • Online Content Manager

    Dec 2011 - Aug 2012
• 

  Vodafone New Zealand

  Sept 2014 - Jan 2017

  Digital Content Producer

  - Collaboration with product owners, brand, marketing, design, legal & other stakeholders, both internal and external to deliver online solutions- Delivered 3 iPhone launches (each more successful than the last & all leading the NZ market for online sales)- Reduced broadband product pages by 50%, reduced remaining page weights by 70% and increased conversion by 15%- Daily management of www.vodafone.co.nz- Sole management of monthly marketing placement throughout www.vodafone.co.nz Show less

• 

  Queensberry

  Jun 2017 - Sept 2017

  Client Sales & Support

  - Assisted global client base in buying and servicing high end, bespoke, handmade photographical products- Resolving customer queries and issues- Creation, maintenance and full handover of: - Domestic / international tracking record - Customer incident report - Customer process guidelines

• 

  Connections Ltd

  Sept 2017 - May 2018

  Content Manager (Contractor)

  Creating and rebuilding simple, effective content for Connections Ltd clientele.

• 

  Southern Cross Health Society

  Jul 2018 - now

  • Channel Manager - public web

    Jan 2021 - now

  • Digital Channels Specialist

    Jul 2018 - Jan 2021