Heather Panitch, MS SPED, MBA

Experience

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  East Penn School District

  Jan 2007 - May 2009

  General and Special Education Teacher

  • Documented IEPs (Individual Education Plans) for students classified as requiring special education• Educated several different grades of General and Special Education classes

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  Step By Step Learning, LLC

  May 2009 - Nov 2010

  Educational Consultant

  • Engineered change management initiatives and training to more than 30 school districts across PA for Response to Instruction and Intervention (RtII)• Delivered leadership development and training to cross-functional teams including administrators, teachers, and other staff

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  Houghton Mifflin Harcourt Publishers

  Feb 2011 - Apr 2012

  Professional Development Consultant

  • Provided consulting and training services to more than 100 school districts nationwide • Negotiated expanded dates of service using consultative training methods that resulted in an increased $140,000 sale • Created soft skills training programs for clients

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  Scholarly Pathways, LLC

  Feb 2012 - Feb 2015

  Director of Learning and Leadership Development

  • Leadership development and organizational development• Provided consulting as well as training to all levels of staff• Implemented change management techniques and training• Advised leaders on how to determine district/building strengths and weaknesses and identify training needs based on leadership assessments and Needs Analyses f• Introduced district-wide plans for Response to Intervention (RtI) and Multiple Tier Support System (MTSS)• Incorporated use Learning Management Systems (LMS) to increase efficiency and decrease costs Show less

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  Imagine Easy Solutions

  Feb 2015 - Jul 2016

  Director of Professional Development Services

  • Initiated and led the Professional Development Services Team, including training, leadership development, 1:1 coaching and performance reviews.• Influenced the Executive Team to prioritize the Professional Development Team as a key strategy for increasing sales and customer success.• Managed 50+ priority accounts with successful SaaS product implementation, contributing to a 90% renewal rate and increasing average sales size by 300%.• Collaborated with the Global Executive Team to analyze performance, staffing needs, and expectations.• Designed and implemented a 2-week intensive new hire training program for the Global Sales Team, leveraging instructional design and needs analysis. Show less

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  Hapara

  Jul 2016 - Aug 2017

  Product Manager Professional Learning

  • Established global Professional Learning Team, designed strategy and organization and formalized design and delivery of on-site, webinar, and asynchronous learning courses• Collaborated with school districts with more than 111,400 learners and 200 schools globally including US, Canada, UK, and Australia to determine their educational technology needs• Innovated customer side of global Product Development team in Analytics product design, provided development and market positioning input, and sales/growth strategy• Initiated formal Sales Training protocols and delivery including: documentation, certification, and real-life demonstrations and formalized Customer Success initiatives across company globally• Maintained global department P/L and budget in excess of $300,000 Show less

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  Impact

  Sept 2017 - Jun 2021

  • Directed a global team, setting KPIs, growth strategies, and delivering tailored professional development and learning, resulting in high customer satisfaction and retention.• Coached Account Directors, improving customer relationship management and ensuring alignment with strategic goals.• Balanced customer needs with financial performance, achieving gross margin and profitability targets globally. • Demonstrated adaptive leadership during COVID-19, transitioning customer programs to virtual formats resulting in a $3M revenue increase.• Mobilized 15 Global Customer Service Teams, aligning strategies with Fortune 500 customers’ business goals.• Maintained customer satisfaction, overseeing leadership development, change management, and innovation programs, while ensuring global profitability.

  • Head of Global Account Directors

    Feb 2021 - Jun 2021

  • Global Account Director

    Sept 2017 - Jun 2021
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  Mind Gym

  Jun 2021 - now

  VP, Global Clients

  " We’re MindGym. We’re behavioral change specialists that equip ambitious companies to be ready for tomorrow.We translate behavioral science principles into a unique set of experiences, products and tools that slip into your people’s days, hands and minds - creating company-wide behaviour change. It’s a proven approach that we uniquely configure to address your company’s most pressing challenges, helping you be ready for whatever your tomorrow holds.Since MindGym started in 2001, we’ve partnered with over half the FTSE 100 and S&P 100, equipping them with an all-important human advantage.Learn more at themindgym.com " Show less