Experience

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  Hp enterprise services

  Feb 1988 - Jan 2012

  Client Delivery Executive responsible for service delivery and start-up of IT Outsourcing contract with large manufacturing client. Services include mainframe, midrange, applications, & network. Accomplishments & responsibilities include:• Overall contract management and service delivery to client. Single point of escalation for issue resolution.• Completed transition of all in-scope services within 5 months and on budget.• Transitioned and hired local account team.• Establish relationships with key stakeholders and third party providers.• Coordinate with leveraged delivery for account specific services.• Manage and coordinate changes to contract.• Identify, define, scope and sell new business. Mostrar menos Client Delivery Executive responsible for evaluation, solution development, and approval of IT outsourcing opportunity with large manufacturer. Responsibilities include:• Develop solution and strategy with Salesperson, Client Executive and Strategic Sales Center executives.• Engage and coordinate Solution Architects in solution analysis and proposal development.• Build and rationalize supporting financial models.• Present solution to client and third party intermediaries.• Participate in due diligence with client.• Participate in and support contract negotiations.• Validate and negotiate service levels. Mostrar menos Infrastructure Client Delivery Executive responsible for all infrastructure service delivery for Mainframe, Midrange, Distributed (desktop and server), and Network Services to large airline client. Primary activities included: • On-site account and client management in a fast paced, challenging environment requiring 24-hour support.• Established and managed relationships with key client stakeholders.• Evaluated and presented opportunity for server consolidation in support of clients cost savings initiative.• Participated in contract negotiations in support of clients cost savings initiative.• Built staff of experienced team members to provide improved service to client. Mostrar menos Client Delivery Executive responsible for Network Data Services including Engineering and Operations to large banking client. Primary activities included: • Network Transformation from highly fragmented WAN environment to a redundant, one-hop architecture to the client’s fiber Metropolitan Area Network. Completed over 1150 sites in 2.5 months. On path to complete project ahead of schedule.• LAN conversions from Token Ring to Ethernet throughout all locations. Completed 50% of sites and 28% of ports. On path to complete project ahead of schedule. • Network Operations Center deployment for network management.• Added staff of experienced team members to provide improved service to client. Each of these enterprise wide projects required active vendor/partner relationship management. Key relationships included Cisco, Bell South, SBC, MCI, Verizon (and AT&T as a contingency). Implemented significant logistical controls and process improvements that improved nightly success rate from an average of 50% to over 90%. Met all Network Data Services SLA commitments to client during the transformation. Mostrar menos Client Delivery Executive responsible for numerous web hosting clients. Supported the acquisition, integration, and management of the Loudcloud web hosting client base (40+ clients) into EDS. Responsibilities included: Management/CDE Training of incoming account leaders; Development of account level financial models; P&L management; Integration of management procedures; Billing and accounts receivable; Sales; Contract development and management; Performance management; Transition HR support.Supported IT outsourcing sales pursuits. Assisted pursuit teams in defining tactical and strategic pursuit plan. Worked closely with finance, legal, sales, and Client Executives during all phases of sales pursuits. Reviewed and finalized Master Services Agreements, Contract Task Orders, and Statement of Work deliverables.Client Delivery Executive supporting multiple clients. Responsible for client relationship, service delivery, people care, contract management, financial forecasts, and revenue growth. Services include PKI and web hosting, web application development, Oracle applications and database, desktop support, Premise network management, and software order fulfillment. Mostrar menos

  • Account Executive

    Jan 2007 - Jan 2012

  • Client Delivery Executive

    May 2005 - Jan 2006

  • Client Delivery Executive

    Jul 2004 - May 2005

  • Client Delivery Executive

    Nov 2003 - Jul 2004

  • Client Delivery Executive

    May 2003 - Oct 2003

  • Client Delivery Executive

    Feb 2000 - May 2003

  • Team Manager

    Jan 1997 - Feb 2000

  • Project Leader

    May 1996 - Jan 1997

  • Systems Engineer, Project Leader

    Feb 1988 - May 1996
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  Ntt data corporation

  Jan 2012 - Jul 2014

  Client manager
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  Information services group

  Jan 2015 - now

  Director