Amber Pallas-Brunt

Experience

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  QSI | NextGen Healthcare

  May 2007 - Oct 2012

  EHR Implementation Specialist

  Proficiently educate and guide Client's Core team, end-users, and new internal employees on software configuration and front end functionality to ensure proper utilization of the NextGen software and ancillary applications.Review and analyze Client's databases and take the appropriate course of action.Conduct software customizations, ranging from basic to complex in accordance to Client customization requirements. Facilitate the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete task/milestones.Solely manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc) while maintaining a high-level of service and customer friendly manner.Provide consultation advice to Clients and other NextGen department Managers/employees.Mentor new Implementation Specialist staff to facilitate a faster integration into the company and department.Provide input to short-term and long-term plan to resolve customer implementation issues. Show less

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  OSIS

  Oct 2012 - Mar 2015

  NextGen EHR Specialist Manager

  Interviewed, hired EHR Implementation Specialists Nationwide. Managed 7 Implementation Specialists, including overall orientation plans, mentoring, coaching and development, annual reviews, first tier HR related issues. Prepared and submitted Monthly and Quarterly Reports to upper management. Met goals for implementation team by monitoring daily and weekly staff hours posted to Connectwise, ensuring all billable/productivity hours captured for tasks completed.Resolved scheduling conflicts by coordinating with Project Management Staff, ensuring all projects progressed on schedule.Overseeing and approving training schedules, ensuring correct skill level chosen, meeting client needs and timelines.Enriched staff quality by creating and implementing Policy and Procedures for Implementation Specialists training teams, holding monthly team meetings, including team building and training skills improvement, collaborating with other departments and management on annual training meeting agendas, determining scope and nature of training provided. Identified need for centralized travel system for resources by suggesting and implementing Concur for the implementation team to better book, manage and expense travel. Addressed and resolved escalated client training related issues via Support Tickets by scheduling additional training for client, and/or creating Project Plan, maintaining client satisfaction.Maintained client relationships by collaborating with business partners and consultants on external staffing needs as necessary, discussing client needs, recommending appropriate Implementation Specialists, and applicable training. Show less

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  Medicalistics, LLC

  Jun 2018 - now

  • Director of Product Management

    Jul 2015 - now

  • Director of Implementation

    Jul 2015 - now

  • Director of Implementation

    Jul 2015 - now

  • Director of Product Management and Training

    Jun 2018 - Mar 2022