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Jessica Byker

Jessica Byker

Call Center Agent / Business Analyst

Followers of Jessica Byker150 followers
location of Jessica BykerEdmonton, Alberta, Canada

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  • Timeline

  • About me

    Social Media Manager

  • Education

    • Udemy Alumni

      -
      Certifications Various

  • Experience

    • Microsoft

      Oct 2001 - Mar 2008
      Call Center Agent / Business Analyst

      Call centre agent, team leader of initial response team, software support engineer for Microsoft Office products, software support engineer for PC security, business analyst (people, processes, operations) and readiness lead

    • Dimension Data

      Apr 2008 - Dec 2010
      Business Analyst

      Implementing processes and procedures as well as software to enhance operational effectiveness and move with the changing demands of the business.

    • Orangetheory Fitness

      Aug 2019 - Jul 2023
      Coach

    • The Critical Care Commute Podcast

      Jul 2023 - now
      Social Media Manager

  • Licenses & Certifications

    • Fitness and Nutrition

      International Career School Canada
      Apr 2017

    • Mastering Office 365 (2019)

      Udemy
      Mar 2021
      View certificate certificate

    • I-Net+ Certification

      CompTIA
      May 2001

    • Six Sigma Yellow Belt Specialization

      Coursera
      Feb 2021
      View certificate certificate

    • Certified Personal Fitness Trainer - Health Fitness Instructor (CPFT-)

      National Council on Strength & Fitness - NCSF
      Aug 2019