Chloe Rangel

Experience

• 

  Chick-fil-A-Franchise

  May 2017 - May 2019

  Team Lead
• 

  Swift River Virtual Clinicals

  Mar 2020 - Sept 2022

  Operations Manager / Software Project Manager

  • Work with shareholders to organize internal/external needs as company scaled from <1000 users to >100,000 users through ongoing pandemic• Daily customer and prospect engagement: Sales presentations (webinar and individual), product training, retention• Manage internal and external dev-ops team for SaaS product using Jira, Slack, Excel, Dropbox, and MS Suite• Manage software product quality/end user experience: analyzing and reporting product malfunctions, workflows, bug cadence, and Q/A testing• Manage product development: working with nursing educators and dev-ops team to create a diversified product expansion. Doubled the patient scenario population to >500 cases and added 4 original simulations• Problem solving and communication channels with internal and external teams to exceed customer expectations and improve customer experience from point of sale through renewal• Marketing and Communications via mass-email campaigns and social media channels• Managed the process of the private equity acquisition by Ascend Learning/ATI Nursing Education (a portfolio company of Blackstone and CCP Investment Board). Show less

• 

  Ascend Learning

  Sept 2022 - now

  • Business Product Owner

    May 2024 - now

  • Associate Product Owner

    Sept 2022 - now