
Chloe Rangel
Team Lead

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About me
Business Product Owner
Education

Volunteer State Community College
-General Studies.webp)
Middle Tennessee State University (MTSU)
-Bachelor of Business Administration - BBA Economics & Finance
Experience

Chick-fil-A-Franchise
May 2017 - May 2019Team Lead
Swift River Virtual Clinicals
Mar 2020 - Sept 2022Operations Manager / Software Project Manager• Work with shareholders to organize internal/external needs as company scaled from <1000 users to >100,000 users through ongoing pandemic• Daily customer and prospect engagement: Sales presentations (webinar and individual), product training, retention• Manage internal and external dev-ops team for SaaS product using Jira, Slack, Excel, Dropbox, and MS Suite• Manage software product quality/end user experience: analyzing and reporting product malfunctions, workflows, bug cadence, and Q/A testing• Manage product development: working with nursing educators and dev-ops team to create a diversified product expansion. Doubled the patient scenario population to >500 cases and added 4 original simulations• Problem solving and communication channels with internal and external teams to exceed customer expectations and improve customer experience from point of sale through renewal• Marketing and Communications via mass-email campaigns and social media channels• Managed the process of the private equity acquisition by Ascend Learning/ATI Nursing Education (a portfolio company of Blackstone and CCP Investment Board). Show less

Ascend Learning
Sept 2022 - nowBusiness Product Owner
May 2024 - nowAssociate Product Owner
Sept 2022 - now
Licenses & Certifications
- View certificate

Improving Your Listening Skills
LinkedInNov 2021 %20Training%20by%20Agile%20Certification%20Academy.webp)
SAFe Product Owner/Product Manager Course (6.0)
Scaled Agile (SAFe®) Training by Agile Certification AcademyOct 2023.webp)
Dale Carnegie Course
Middle Tennessee State University (MTSU)Dec 2021- View certificate

Certified Scrum Product Owner® (CSPO®)
Scrum AllianceOct 2022
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