Emanuel Obi

Experience

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  Radio Shack

  Mar 2013 - Jun 2014

  Key Holder

  • Managed store operations and IT systems for inventory management.• Provided technical support to customers and staff.• Ensured POS were operating effectively • Managed and logged inventory

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  Our-Watch

  Jul 2015 - now

  Senior Customer Success Manager, Founder

  • Raised over $50,000 in start-up capital to develop and promote a social media platform that allows users to upload footage of crime scenes for use in court proceedings • Spearheaded technological teams to design and upgrade the social media platform to remain current • Presented app to business executives and leaders such as Mayors and a Congressman to garner community support • Pitched and secured preliminary buy-ins from community leaders and police departments • Developed effective business and marketing strategies and brokered community access to the "Our-Watch" app via the Google Play Store Show less

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  Elon University

  Jul 2015 - Dec 2017

  Equipment Specialist

  • Managed IT equipment inventory and maintenance.• Implemented IT systems for tracking and reporting equipment usage.• Worked with school administrators, faculty, staff, and students to meet campus technology needs Ordered, tracked, stocked, and maintained inventory; delivered and appropriately set-up technology at 200 locations; • Provided training and support; developed a documentation process to gauge and analyze tech usage.

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  Greensboro Chamber of Commerce

  Jan 2017 - Jul 2017

  Intern at Co/Lab

  • Work with various Startups on brand development, by providing relevant insight, with reinforced statistical data, and research. • Provide consultation on customer identification, product development, and business plan development.• Assisted in IT projects to support business development initiatives.• Conducted data analysis to inform strategic decision-making.

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  EDSTAR ANALYTICS, INC.

  Nov 2017 - May 2018

  Analyst

  • Worked K12 school systems to curate systems to gather qualitative and quantitative data • Store archive and review stat to ensure to various school systems we’re meeting metrics for funding • Create slides and presentations to share data to spearhead changes within teacher planning to ensure student metrics were reached • Assisted in data analysis projects, utilizing IT tools for data visualization and reporting. • Supported the development of IT solutions for data management and analysis. Show less

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  Total Quality Logistics

  Jun 2018 - Aug 2019

  Logistics Account Executive

  • Provided client training on software in a call center environment • Experience in creating and developing logistics training, policies, and procedures • Managed account with $10-$12k of revenue weekly • Manage customer experiences and push for client success over the phone by managing KPI's through their proprietary software to evaluate shipment success. • Managed logistics operations using IT systems for tracking and reporting. • Analyzed data to optimize logistics processes and improve service delivery. Show less

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  Travelers

  Sept 2019 - Feb 2022

  Automotive Claims Adjuster

  • Guide and educate clients of the claim process. Managed claims for entire mid-west with 100-120 new claims monthly • Advised clients on how to use policies to address needs by fulfilling repairs with our 200+ vendors • Issue $4-10 million dollars in payments annually • Use CCC as a visualization tool to share estimates, photos with vendors and client and schedule appointments. • Use ISO as a tool to share client data with other carriers, monitor client case history, and monitor potential business exposures • Manage, train, and support new hires to achieve performance standards • Utilized IT applications to streamline claims processing and improve customer service. • Conducted data analysis to identify trends and develop strategies for claims resolution. Show less

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  All Copy Products

  Sept 2019 - Mar 2020

  Business Solutions Consultant

  • Develop new client and manage current client relations both over the phone and in person• Create solutions to protect client data through both hardware and software solutions • Support current clients with their invoices, hardware, and software • Assess account efficiency with data • Advised clients on IT solutions to enhance business operations and efficiency. • Developed and implemented IT infrastructure plans for clients.

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  Electric Insurance Company

  Feb 2022 - May 2024

  Claims Adjuster

  • Identify customer needs and help customers use their insurance policy as a solution • Establish new claims for clients and provide end to end support throughout claims lifecycle • Analyze insurance policy’s to ensure compliance to state regulations were followed • Insured clients policy’s were enforce and advised of renewals and updated clients on new available products • Issue $2-4 million dollars in payments annually •Utilized IT applications to streamline claims processing and improve customer service. •Conducted data analysis to identify trends and develop strategies for claims resolution. Show less