Varun Seth

Experience

• 

  Hutch

  Aug 2005 - Feb 2006

  HUTCH Assistant Process Lead MO1

  Have prepared and implemented the production calculation sheet for the process.Prepared and successfully implemented Credit Card Terminal sheet with 11,000 combinations. Job Profile:Handling Credit Card machine installation for all Commercial customers.Quality checks on both Retail and Commercial customers Rate Review requests.Responsible for daily dashboards and production analysis.Conducting feedback, training, refresher sessions were also a part of my profile.Responsible for verification and timely approval for all MATT requests on Credit Cards.; Achievements:Successfully collected 75% of assigned accounts month on months.Delegation of work and assigning collection targets per team.Finalized on tender closure that resulted in the best XRD facility in the city.Realized resources by maintaining efficient Break and AUX timings.Job Profile:Responsible for imparting trainings on CRM.Analyzing and monitoring calls.Responsible for preparation of calls data and incentive calculation.Initiated KAT and SME assessment for the process. Show less

• 

  Bank of America

  Apr 2006 - Dec 2007

  Senior Process Associate
• 

  WNS Global Services Pvt. Ltd

  Dec 2007 - Jul 2011

  Assistant Manager - Finance

  Transitions in the Business Process Offshoring Proved excellence in managing programs with impressive gross margins, value adds / process improvements, service level enhancements and positive trend of client / employee satisfaction levels year over year Specialties Service Delivery, Transitions, business development and account management in the Banking & Financial Services vertical along with Finance & Accounts operations

• 

  BNY

  Jul 2011 - Aug 2016

  Assistant Operations Manager - US Transfer Agency
• 

  Genpact

  Aug 2016 - Nov 2021

  Senior Manager Finance Operations

  Managing PTP Operations and Projects for Genpact India.

• 

  WNS

  Nov 2021 - now

  AVP - Finance