Spencer Oliphant

Experience

• 

  Palomar College Computer music lab

  Mar 2006 - Dec 2006

  Computer Music Lab Proctor

  Oversaw student use of Protools based computer music lab.Assisted students in use of equipment and assignments. Troubleshooting of workstation problems.

• 

  UCSD Engineering Library Computer Lab

  Aug 2009 - Jun 2011

  Technical Support Engineer

  • Provided technical support for lab users.• Maintained printers, scanners etc.• Created lab usage reports.

• 

  UCSD Price Center Tech

  Sept 2009 - Sept 2012

  Lead Audio Technician

  • Setup, operate and take down audio, video and lighting equipment for events.• Operate FOH and Monitor mixes for concerts.• Perform maintenance and installation of equipment. • Supervise, train, lead other technicians.

• 

  PSAV

  Aug 2011 - Nov 2012

  Event Services Technician

  -Provide Technical support for resort.-Setup and operate AV equipment for corporate and private events. -Provide phone and internet service to resort and guests.

• 

  The Westgate Hotel

  Nov 2012 - Aug 2014

  Audio Visual & IT Manager

  • Created and maintained Audio Visual inventory and pricing.• Oversaw the use of all Audio Visual and IT equipment in the hotel.• Assessed future client needs and created equipment lists and quotes. • Acted as technical liaison between corporate IT and local management.

• 

  New York University

  Jul 2015 - Aug 2016

  Music Technology MaxMSP Tutor

  • Assist students with assignments in MaxMSP.• Explain basic MIDI concepts and practices to students.• Troubleshoot student issues with MaxMSP.

• 

  Encore (Previously PSAV)

  Mar 2017 - now

  • Foundational member of the Virtual Events Support team.• Assisted in the creation of standards, procedures and systems for the support team.• Provided concierge level service to virtual event attendees. • Assisted in implementing Zendesk into the support structure.• Provided feedback and update suggestions to developers and virtual event managers. • Oversaw all aspects of Audio Visual sales and operations at hotel location.• Managed budgets with continued year over year growth.• Improved customer satisfaction by 20%.• Sourced equipment and managed labor to execute events.• Trained technicians in proper use of equipment, customer service and company standards. • Served as a technical resource for management and the sales team.• Organized and supervise crew for successful setup and operation of events.• Served on company-wide product council by advising and giving feedback on new products.• Taught classes and provide on the job training for technicians.• Setup and operated all AV and IT equipment for live events.

  • Virtual Event Support Specialist

    Jul 2020 - now

  • Director Of Event Technology

    Mar 2018 - Jul 2020

  • Technical Specialist

    Jul 2017 - Mar 2018

  • Senior Technician

    Mar 2017 - Jul 2017