Rhiannon Moore

Experience

• 

  NHS Wales Informatics Service

  Dec 2006 - Oct 2014

  Managing Release from initiation to completion for the national pathology IT system for NHS Wales Project Manager of the GP National Cabling Project to upgrade the IT infrastructure at GP Practices across WalesBusiness change through user engagement for national NHS Wales Informatics Service new primary care Services Project Support leading on workstreams for national primary care projects:Community Pharmacy IM&T ProgrammeGMS IM&T Programme

  • Service Improvement Lead

    Mar 2014 - Oct 2014

  • Transition and Service Management Specialist

    Jun 2013 - Mar 2014

  • Laboratory Information Management Service (LIMS) Release Manager

    Sept 2012 - Jun 2013

  • Primary Care Specialist

    Dec 2011 - Sept 2012

  • Project Support Officer

    Dec 2006 - Dec 2011
• 

  Cardiff University / Prifysgol Caerdydd

  Oct 2014 - now

  Senior Manager, leading on the delivery of academic programmes with oversight of 1,500 medical student and 1,500 healthcare-based students.Highlights • Managing and leading the teams of professional services staff supporting the delivery of the undergraduate medical programme (MBBCh), BSc Programmes and PGT Programmes, as well as assessments and clinical skills. • Member of the Professional Services Senior Management Team, line managing 6 reports and having oversight of a department of c.60 staff • Undertaking long term strategic planning, interpreting School/Directorate strategy into work priorities and setting the standards for the Programme Delivery section• Regularly using both written and verbal communication methods to influence senior stakeholders across the University and within the Academic community• Curriculum planning, ensuring that annual work plans for all operational areas are updated, reflect the needs of each programme and delivered according to schedule.• Restructure of the Programme Delivery department to ensure resource and workload is reflective of business need, whilst embedding new team structures and achieving success in managing a significant review of services • Creation and implementation of new assessment processes with the aim to improve national student survey scores• Development of training needs analysis matrix and training plans for all direct reports• Development of the curriculum mapping project to address regulatory direction from GMC • Regular communication with colleagues across the University and Health Boards Show less Within this role, I developed and lead on the quality assurance activities and developments for programmes, based on regulatory requirements and changes to business as usual activities.Highlights• Development of the newly formed Quality Department, introducing systems and process for quality, including formation of a strategic plan for Medical Education linked to outcomes of the 5 year audit, Periodic Review• Accountable for the day-to-day line management and professional development of 6 team leaders, and overseeing a department of 30 staff; providing leadership and direction for operational and strategic matters, and creating an environment to learn lessons and improve services.• Lead the review of committee structures to ensure that strategically, the Centre, oversees the development of education programmes, initiatives and projects, including approval to initiate and close based on School and University priorities• Successful delivery and management of the strategic Periodic Review for the School of Medicine, with oversight of the annual audit, Annual Review and Enhancement (ARE) including managing, evaluating and reporting on the quality of programmes and initiatives to the Senior Management Team, College and central University. • Internal auditor, with experience of reviewing education services within the Centre to develop standards and introduce improvements.• Identifying opportunities for the development of education programmes Show less Leading School wide projects and University implementations of change to business as usual activities for the largest School in Cardiff University. Responsible for the delivery of quality projects and outcomes within agreed measurements of quality, time, and cost. This included identifying opportunities for the development of projects across the School and in conjunction with the University Project Management Office. Highlights• Successful delivery of the following projects:o Website Redesign Project – creation and decommission of School websiteo Medical Education Assessments – business change project to review Assessment processo Workload Tariff Project – pilot of workload modelling o MEDIC Forward IT Project - Medical School structure across all University IT systems and services• Working with teams to analyse processes, measuring baseline performance, identifying, and testing out improvements, quantifying benefits and moving the work forward into working practices, ensuring outcomes are delivered• Effective communication between the School Divisions and Professional Service Teams. Relaying complex and sensitive information and data regarding existing services and involving the use of persuasive and negotiation skills to ensure delivery of the improvement and ensure all stakeholders are involved and motivated.• Development of a project office with related systems and processes, including formation of a School wide project portfolio, plans and roadmaps linked to School strategy • Defining, agreeing and monitoring of data and leading on quality assurance activities to identify gaps and trends for future projects Show less

  • Senior Project Manager, University IT

    Oct 2019 - now

  • Quality and Enhancement Manager, School of Medicine

    Jan 2019 - Oct 2019

  • Programme Delivery Manager, School of Medicine

    Jan 2017 - Jan 2019

  • Quality and Enhancement Manager, School of Medicine

    Mar 2016 - Jan 2017

  • Project Manager, School of Medicine

    Oct 2014 - Jan 2017