Swapnil Hajare

Experience

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  IBM India Pvt Ltd. (KYNDRYL)

  Jun 2022 - now

  Application Support Engineer

  Report creation as per business requirement.Providing L1/L2 Support for Data applications.Technical Roles and Responsibilities:Report Creation as per the Business requirements.Health Checkup of multiple OS servers through Putty using ps, du, df and free Command and database servers.Troubleshoot and resolved application issues escalated from end users (GUI USER).Excellent Customer service skill, strong technical troubleshooting and problem-Solving skills.Check email alert, notification mail and acknowledge them and any ticket in queue with their priority.Execution of DDL and DML Statements in Oracle SQL to analyze and rectify issues.Worked with Development team to assess the issues and test for solutions.Handled Various critical activities like monthly DB password change activity and patching Activity.Handling database changes as per client need and taking backup previous, Monitoring and Updating Database.Excellent understanding of business logic and ability to work well as a part of a team and as an individual.Ability to handle multiple tasks and tight deadlines, preparing root Cause analysis.Handling BMC Remedy Ticketing tool with high/low ticket priority.Providing User Access, User termination, User Deletion, Role Assign, Role Remove, Working on These Tasks using SQL queries.Responsible for all Technical Issue related to support source.Using WinSCP as FTP.Efficient in working with agile process and agile based components (Ado, Mural, Blue sight)I’m the part of ITIL guidelines like incident, change and problem management. Show less