Kumar Vishal

Experience

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  HP

  Jul 2004 - Feb 2008

  System Engineering

   Product development, enhancement and configuration environment of Open Call Radio Signaling Controller (OCRSC) an HP product. Working on Open Call SS7 Stack - SCCP, MTP level2 and level3

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  Nokia

  Mar 2008 - now

   Managing data products throughout their development, industrialization, and sale. Collaborating with global customers to address key requirements, features, and strategy communication by managing the product roadmap. Ensuring that lead customers’ feature requests, requirements, and priorities are well-understood by the product unit and integrated into the feature screening process. Acting as the primary interface to the engineering team, discussing and agreeing on feature scope and requirements aligned with customer requests and business priorities. Detailing the development team backlog in collaboration with the Product Owner (PO), providing guidance on priorities, customer expectations, and desired use cases. Demonstrating thought leadership in Nokia’s 5G Analytics and Customer Experience domains to drive sales engagement. Engaging with senior executives and managers from T-Mobile, AT&T, Verizon, and USCC to promote the sales of Nokia’s Analytics portfolio. Driving sales engagement through product demonstrations, trials, and marketing events specifically tailored for Nokia’s Analytics offerings.My mission remains focused on driving innovation, delivering value, and ensuring customer satisfaction in the dynamic landscape of analytics and technologies. Show less Collaborating with the regional team to secure over $25 million in total deal value for the AMX Customer Experience product across 12+ countries. My responsibilities: Providing regional pre-sales and sales support for AMX and other Latin American customers: o Developing strategic plans and win strategies. o Assisting in contract negotiations. o Determining product and solutions pricing. Within the Global Business Center LAT Market, focusing on product and solutions management specifically for AMX, ensuring end-to-end solutions that meet customer needs.My commitment remains steadfast to drive innovation, create value, and deliver exceptional solutions in the dynamic landscape of analytics, regional product management, and end-to-end solutions. Show less  People Manager (of direct 17 reportee as L5 leader) and responsible (as Project Manager) for end-to-end Customer Experience Management product feature scrum deliverables. EES index for 2015 – 92% Project Manager for PoC release (Customer: Telecom Italia) Project Manager for CxO level event (CEM Executive Forum-2015) planned in October’2015  Delivered back-to-back two program releases as R&D Delivery Manager involving multiple feature scrums across multisite (Customers: Safaricom, Orange Group) Show less As a Product architect & R&D professional, encompassing various critical aspects: Interacting with internal stakeholders such as Product Line Managers (PLMs) and Market Services, as well as external customers. Understanding business use-cases and their value propositions, translating them into functional designs. Conducting feasibility studies to assess the viability of proposed solutions. Taking charge of architectural and domain-related topics within the organization. Driving unification and harmonization across different locations: o Implementing common global filters for metrics like CQI (Customer Quality Index), CEI (Customer Experience Index), RI (Retention Index), and HVCI (High-Value Customer Index).My commitment remains unwavering to create robust solutions that enhance customer experiences and drive innovation. Show less

  • Products & Solutions Management - North America | Canada | Middle East | Europe

    Apr 2019 - now

  • Customer Solutions Management - Latin America

    Dec 2015 - Apr 2019

  • Research And Development

    Jan 2014 - Dec 2015

  • Product Architect

    Mar 2008 - Jan 2014