Nick Colca

Experience

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  Emedco

  Sept 1990 - Mar 2008

  Sales Manager

  EMEDCO Corporation, Williamsville, NY 2004 - 2008Manager of Quotations and Key Accounts, 2004 -2008Supervised 18 direct reports responsible for outbound telesales; oversaw daily revenue, talk time and productivity reports.Manager of Training and Staff Development, 2002-2004Reported directly to the president of EMED in this role.Compiled 250-page original training manual on company products, procedures and policies for new hires; primary company contact for employee training and development.Customer Service Manager, Assistant Call center Director, 1994-2002Supervised staff of 12 direct reports; liaison between call center managers and vice president of sales and service.Sales Manager, 1992-1994Supervised staff of 10 direct reports; reported to the vice president of sales and service; responsible for preparing and circulating daily call report logs and journals; developed call monitoring to ensure call quality standards were achieved.Sales Associate, Quotation Analyst , 1990-1992 Answered inbound sales and service calls; top revenue producing sales agent for two years; set company records for highest order to call ratio. Generated highest sales and profit orders. Consistently outperformed all other sales professionals in the organization. Show less

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  Keystone Metal Finishing

  Mar 2008 - May 2010

  Sales, Marketing and Production Manager

  Managed and oversaw sales relationships with major customers to solidify business and maximize company revenue. Primarily responsible for developing and implementing company-wide strategic sales initiatives to locate and secure new business sectors in metal plating industry. • Effectively targeted key revenue generating customer segments based on SIC markets and implementing direct mail solicitations and telephone follow-up to increase business. • Developed and redesigned company website in an effort to increase online presence and capture new business opportunities. • Executed scheduling, supervising and managing manufacturing work team with an emphasis on optimizing productivity and efficiency without compromising product integrity or employee safety. Show less

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  Essendant

  May 2010 - Dec 2015

  Central Region Sales Manager

  Directed and managed $40,000,000 of technology and office product sales annually to Value Added Resellers (VAR) within the East region of the United States. Managed seven key account representatives to solidify business relationships and maximize revenue with assigned target customers. • Emphasis on training and sales skill development for direct reports through side-by-side sales coaching, online monitoring and development seminars. • Oversaw daily sales revenue and profitability goals by preparing reports and reviewing logs of call center talk time requirements. • Successfully ensured that significant customer accounts are properly managed and serviced by the designated account team representatives. • Conducted, addressed and rectified all customer service issues for specified accounts, designated sales territories and key account representatives. • Effectively prepare bi-annual performance evaluations for staff and conduct in-person productivity and employment reviews. • Participate in new staff selection, hiring and development to ensure quality staff is in place. Show less

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  NRG Energy

  Jan 2016 - Sept 2018

  Customer Care Manager

  Managed and led a team of three supervisors, six strategic account representatives, eight customer care representatives and six administrative representatives. Responsible for 7,000 demand response customers across the United States and Canada. • Ensuring customer satisfaction and the maintenance and growth of our demand response portfolio across the PJM, New York, Ontario, Texas, California, and New England markets served. • Successfully establishing key accountability metrics for each of the direct reports, this included the establishment of productivity and quality standards where none had previously existed as well as the creation of customer issue resolution protocol. • Execute training and sales skill development for strategic and customer care representatives through side-by-side sales coaching, online monitoring and development training classes. • Collaborated closely with all internal business leaders to ensure open lines of communication and coordination of all customer care activities with business goals and objectives. Show less

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  Ingram Micro

  Oct 2018 - now

  Responsible for managing a team of sales professionals specifically dedicated to helping Ingram Micro partners expand and grow their Microsoft Modern Work offering to end customers.Leading a team of 3 Sales Executives and 10 Sales Solutions Representatives. The Microsoft Modern Work Team’s mission is to assist our valued partners in growing their Microsoft Modern Work practices. The Team is customer facing and solely focused on assisting our partners to fully utilize Microsoft Modern Work to modernize and grow their end customer base. Show less Managed a book of 100 Top Microsoft Cloud Partners. Worked to drive revenue growth and stem attrition within this account base. Worked to grow the overall cloud vendor stack purchased from Ingram within my customer base. Educated & onboarded my Ingram Cloud Customers to the the Ingram Cloud Marketplace. A hyper scale platform that allows partners to more easily transact business and scale quickly. In this role I was a subject mater expert in all of the Ingram cloud marketplace functionality. I educated partners and availed all of the value added features to more effectively drive efficiency and revenue growth. Show less Account Manager and primary Microsoft SMB contact for an account base for over 200 of the largest transacting Value Added Re-sellers in the East Region of the United States. • Facilitate webinars, calls and training's for individuals at all levels of the organization to assist them in effectively separating themselves from the rest of the partner channel. • Empower my account base with marketing, sales, educational and technical tools to assist in growing their Microsoft business.• Drive improved sales performance within the account base to ensure significant sales growth. Show less

  • Sales Manager - Microsoft Modern Work Team

    Jul 2023 - now

  • Sales Manager - Communication & Collaboration

    Jan 2022 - Jul 2023

  • Platform Success Manager

    Nov 2020 - Jan 2022

  • Customer Success Manager

    Nov 2019 - Nov 2020

  • Market Development Manager

    Oct 2018 - Nov 2019