Robert Somerville

Experience

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  Advocate Health Care

  Mar 2002 - Jun 2011

  Business Associate
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  Advocate Health Care

  Jul 2012 - May 2016

  • Process Financial Assistance Applications.• Provide guidance to SRCO Financial Assistance Reps and Financial Advocates at the sites.• Respond to more complex inquires of the Financial Assistance process.• Analyze data from various sources such as: credit reports, online insurance eligibility, and account documentation when processing Financial Assistance applications.• Perform research and analysis to identify account issues and implement resolutions.• Run, filter, and set metrics for reports in Compass to provide necessary data output to process accounts for Financial Assistance.• Add, pend, and complete accounts in Healthware’s ActiveQ.• Conduct special projects including gathering, compiling, and interpreting data. Show less • Conducted Quality Assurance through ISO 9001 standards.• Contributed in the development of an overall QMS approach to managing the Shared Revenue Cycle Organization.• Created policies and procedures related to ISO 9001.• Reviewed and assessed quality and productivity results for input into training and education programs.• Identified issues, trends, and patterns and provided feedback to department management.• Retrieved and analyzed QA information to identify root causes of performance gaps and other QA problems.• Created online surveys to evaluate the effectiveness of the Quality Management System at SRCO. • Conducted special projects including gathering, compiling, and interpreting data. Show less

  • Financial Assistance Specialist

    Aug 2015 - May 2016

  • Quality Assurance Analyst

    Jun 2014 - Aug 2015

  • Registration Quality Associate

    Jul 2012 - May 2014
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  Advocate Condell Medical Center

  May 2016 - May 2024

  Data Analyst

  • Review survey data and comments to analyze for trends.• Built surveys and reports in Qualtrics for LEARN orientation, Continuing Nursing Education, and New Graduate Residency Program. • Created an Attendance Tracker in Excel for the New Graduate Residency Program.• Created a dashboard in Excel to identify trends in data from surveys.• Provide support to Clinical Development Team regarding Qualtrics issues.• Monitor and track placement of ECCO end-user licenses.• Respond to data requests from various stakeholder groups by using Tableau retrieve data and present the data in Excel in a meaningful way.• Provide consistent, time-sensitive, high quality customer care and service excellence to nurses by handling routine inquires on the nursing continuing education provider unit processes.• Add associates, run reports, and extend surveys in the Vizient database.• Upload and approve documents, add users, create workflows, and resolve issues on SharePoint. Show less

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  Advocate Health Care

  Nov 2021 - now

  Application Analyst