Malcolm Reddy

Experience

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  First Nation Bank

  Jan 2002 - Nov 2005

  Legal Credit Controller

  Hard-core collectionsFull function credit controllingConducted strategic and investigative collectionsControlling of arrear cheque accounts, personal loans, credit card accounts, home-loans and corporate accounts, Book Values = R50 million +Handled queries pertaining to the arrear accountsDid statements, and re-con’s on numerous accountsLiaised with other departments in terms of queries and joint accountsAdministered deceased estate’s, insolvent estate’s, administration order’sLiaised with attorneys, executors and trusteesDid tracing of clientsPlanning, organising and controllingProblem solving and decision makingMeeting deadlines on timeCredit and debit adjustmentsIntense investigation and analysing of fraud mattersLegal knowledge, RE-debt collectionsNumerous service champion awards for outstanding customer serviceMulti-skilledManagement and communications skillsStrong negotiating skillsStrong persuasion skillsThe ability to resolve conflictFigure orientatedAbility to liaise at any level Show less

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  City of Johannesburg

  Jan 2012 - Dec 2015

  Credit Control Team Leader

  Senior credit control function for 29 different government properties with an estimate of 500 tenants per property in the revenue departmentDid billing for tenants, pre-billing reports, arrear letters, captured payments, activated and followed up on debit ordersPOS payment investigated and allocatedTelephonic collection as well as face to face collectionsVisited each and every customer that was in arrears with rental amounts throughout JHBInvestigated fraud accounts on 3rd party rentalsAssisted housing supervisors with queriesLocked premises when arrangements were made and not adhered toRestricted services (Electricity – Parking restrictions)Signed A.O.D’s and SEC 58’s with customers that were outstanding on rental, levies etcAssisted CFO with weekly and monthly reports in regard with tenant paymentAdvised tenants if new building projects were being developedRisk assessment and vetting done on new applicantsAssisted with bad debt write off’s and write backDid refunds Handed accounts to attorneys to assist with eviction of tenants and follow up with legal proceedings against tenantDid general queriesReported overdue tenants to the housing tribunal Met with political counsel (ANC – DA) in regard with arrangements made with tenantsLiaised with the community officer on a regular basis, in regards with tenant disputes Tenant Audit’s and parking audit’s doneAchieved company incentive , 2013 and 2014 and was a team leader during 4 quarters of a year , Duties Included : Coached and mentored credit controllers to improve revenueProvided information (Reports) from the resources to effectively map revenueAdministered the attendance, allowance claims and other human resources requirements pertaining to the credit controllersAdministered the security and maintenance of assets used by credit controllersAddressed matters of urgency with real time solutionsRendered support and assistance to the management team Show less

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  Broll Property Group (Pty) Ltd

  Jan 2016 - Dec 2016

  Property Administrator

  • Received, reconciled and controlled production of monthly rent rolls and reports from the computer system and verifies the status of the accounts.• Pre-billing checks and verifications• Followed up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discussed possible financial arrangements, informed clients of potential legal actions, and suggested financial counseling to arrive at suitable payment arrangements. Continued to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with clients to collect and keep them informed of account status. • Utilised effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calmed irate clients and answers questions and complaints relevant to Department functions. Determined reasons for delinquencies and works toward permanent solutions. Minimized losses by early actions.• Posts approved extensions and notifies clients of new due date by mail.• Kept accurate and up-to-date activity reports on late, potentially late, and accounts.• Documented all collection action taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.• Researched accounts that appear on late and potentially late records to ensure that Company errors are detected promptly. Provided clients the opportunity to fully explain their account status.• Liaised with tenants as appropriate• Handled rental queries efficiently and diplomatically• Ensureed the daily receipting and processing of tenant payments• Liaised with book keeping and accounting staff re bank account deposits, queries and mis-allocations• Developed contacts with credit bureaus and other financial institutions. Uses shared information to effectively minimize Company losses.• Prepared lease document Show less

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  Nthwese Development

  Jan 2017 - Jan 2025

  Property Manager

  • Prepared budget for rentals, recoveries, maintenance• Implemented increases on municipal charges to tenants. Implemented Insurance increase charges• Implemented bond increase charges• Implemented Security increase charges.• Agree and write off bad debt on MDA.• Visit all properties on a regular basis to check on maintenance issues andestablish relationship with the tenants.• Lease Administration• Credit checks, and identify and communicate any items of risk.• Perform administrative duties in support of the team (responsible for thefollow up of outstanding lease documentation, liaising with renewing tenants in terms of the lease negotiations, etc.)• Ensure that the policies and procedures laid down by management arefollowed accurately at all times.• Hand over Landlords standard requirements to all potential clients.• Supervise and sign off the work.• Inspected the work and authorized payment.• Report to Director on current Tenant and Maintenance issues.• Report to Director on lease negotiations. Agree on parameters fornegotiations.• Run excel scenarios for proposed lease and deal comparisons.• Prepare specific clauses for particular leases in consult with Director toprotect company interest and premises.• Check the unit for repairs or maintenance required.• Arrange preliminary inspection with outgoing tenant approximately 1 month before exit.• Prepare documentation and Lease for briefing of attorney for delinquenttenants.• Prepare affidavits and summary of claim for legal claims.• Respond to tenant particulars of claim as and when necessary.• Prepare spreadsheets detailing damages offset calculations.• Correspond with liquidators as and when necessary.• Assess damage to property.• Obtain quote/s from contractors• Initiate claim with the insurance company.• Follow up on payment• Update Insurance claim report.• Assisted with purchase and sale of properties• Drafted rental offers• Negotiated leases• Drafting of leases Show less

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  Excellerate JHI

  May 2019 - now

  Credit Management

  Developed and implemented policies and proceduresAssessed credit worthinessCredit scoring modulesNegotiated terms with clientsMonitored paymentsNegotiated payment arrangementsApproved or rejected requestsCalculated and set interest ratesMaintained details record keepingManaged credit teamDebt collectionsFinancial dataOversee accounts receivable teamCustomer relation managementEnhance customer relationshipsMonitored overdue accountHanded overdue accounts to our legal team/AttorneysProcessed paymentsEnsured timely payments of debtsMeasured department performancesProcessed invoicesApproved write off amountsProcessed journalsReported to liberty group annuallyWeekly and monthly reporting to LibertyOverall credit exposure of the companyGuage risk levelsFace-to-face mentoring of debtors on how to reduce debt and manage future transactionsReported to financial manager Show less