Craig Pettigrove

Experience

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  FixthatGlitch Computer Services

  Jun 2007 - Nov 2015

  Owner and Founder

  * Provided 10 small business clients with IT professional services* Serviced 60 home business clients with IT professional services* Working extensively with Windows 7 and 10 workstations* High level of work with Microsoft Office 365 Products* Setting up Local and cloud base back up solutions* Troubleshooting Switches, Routers, printers, and network devices.

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  Bauer Hockey

  Apr 2016 - Jun 2016

  IT Specialist

  • Working with Microsoft Deployment Tool to create Windows 10 images to deploy on a variety of Laptops, Desktops and Tablets. • Customizing the operating system with Apps, creating scripts and troubleshooting. • Testing drivers and hardware compatibility on Windows based machines. Working with Mac OSX, and IOS devices on software and hardware support. • Setting up Virtual machines with Hyper V software. • Performing work within Active Directory environment for security and networking as a part of Group Policy. عرض أقل

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  Wentworth-Douglass Hospital

  Sept 2016 - Apr 2024

  PC Tech Lead

  • Executed full hardware and software support for all WDH systems, facilitating seamless integration into the Partners Heath Care System (MGH) & Epic EMR system encompassing application certification/testing and image deployment, achieving 100% compliance.• Spearheaded system analysis via SCCM and optimized Active Directory structure for enhanced user and computer management, ensuring streamlined operations and improved efficiency within the hospital environment.• Implementation of ServiceNow core modules and applications in Enterprise environment. • Familiar working with Cisco switches, Routers, Vlans and SolarWinds. • Worked with Citrix platforms, VPN Configurations, and Remote access tools.• Managed a team of technicians that supported 20 additional satellite locations عرض أقل

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  EKASYS Inc.

  Sept 2024 - Feb 2025

  IT Specialist

  * Provided support to customers via Service Desk + Ticketing system, phone support and in person interaction.• Configuring Office365 Applications, Active directory services and account troubleshooting. • Working with Web and Citrix servers, database configuration and different network topology.

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  Navfac-Midlant

  Feb 2025 - now

  System Administrator

  • Working within the Command Information Office (CIO) Team to provide Cybersecurity controls.• Managing Facility Related Control Systems (FRCS) from an operational technology system• Supporting, configuring and troubleshooting the Navy Utility Monitoring and control systems• Maintaining operation of these systems serves, databases and workstations