Jan Vlk

Experience

• 

  Peugeot

  Oct 2008 - Jun 2010

  Client Service Advisor

  Takeover of customer's vehicle into service. Cooperation with garage chef, calculation of service request and advising further care about the vehicles with the customer.

• 

  Ford Motor Company

  Jan 2013 - Jan 2017

  Management of Parts Logistic system, including the coverage of Parts invoicing, FordService Parts Hotline assurance, searching of right parts, availability and technical support.Manages and controls Exchange Parts program, Part claims and Logistic related IT system.Follows-up status of parts orders for local authorized distributors and coordinates daily stock orders processes. Data and system management for logbooks printing, reporting data to Central vehicle register, preparation of basic technical descriptions for Ministry of Transport and data for approval of new vehicles. Monitoring of changes in legislation. Coordination appropriate local suppliers to develop business in conversion business and other related units. Controls of ELV (End of Life Vehicles) and EVL Community administration (Environmental Vehicle Label). Responsibility for communication with customer, customer complaints and wishes. Loyalty and goodwill management.

  • Parts Supply & Logistic Specialist

    Jun 2016 - Jan 2017

  • Homologation & Conversion Specialist

    Nov 2014 - May 2016

  • Customer Relations Specialist

    Jan 2013 - Oct 2014
• 

  BMW Group

  Apr 2017 - Aug 2021

  Customer Services Specialist

  • Management of external relations and retention of business customers across Sales, Aftersales and Marketing department of local BMW NSC.• Identification and prevention of possible negative impact to BMW in case of media escalation, reputation loss or court litigation.• Communication support to Corporate Communications Manager, Man- aging Director or BMW AG Board management CRM team in case of escalation.• Management of external international suppliers in the area of Roadside Assistance Services (BMW Mobile Care) and CRM activites (BMW Cus- tomer Interaction Center).• Steering of international tender for selection of new external suppliers. Preparation of Request for quotation according to local requirements, technical rounds with the bidders, evaluation of financial offers, contract revision, implementation phase and monitoring of KPIs fulfillment.• Environmental and recycling management, monitoring of new legal re- quirements and directive of Ministry of the Environment.• Cooperation with Technical section of Czech Importers Association and Ministry of Transportation. Reporting of internal security-related incidents of BMW local office to BMW AG.• Quality assurance of BMW Connected Mobile App, BMW CarData, Smart video communication and Connected Drive Store. Show less

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  Porsche Central and Eastern Europe

  Sept 2021 - now

  ◦ Business Performance Reporting and Analysis of After Sales KPI for Central and Eastern Europe (Region and Importer Level)◦ Development of automation methods and tool towards an intuitive and scalable After Sales Reporting System. ◦ Preparation and Coordination of PCEE After Sales conferences, events, and visits.◦ Development of After Sales Strategic initiatives and projects.◦ Coordination and self-dependent organization of project status meetings.◦ Conduct in-depth analysis & ad-hoc reporting based on demand and project needs. Show less

  • After Sales Steering & Quality Management Specialist

    Aug 2023 - now

  • After Sales Coordinator

    Sept 2021 - Jul 2023