Mohamed Mahdy

Experience

• 

  Sea Star Beau Rivage

  Jun 2009 - Oct 2009

  Food And Beverage Assistant

  Resolving customer issue to their overall satisfaction. - Maintaining an overall management style that follows company that practices - Supporting store manager as needed

• 

  Oberoi Hotels & Resorts

  Jun 2012 - Jun 2013

  Food And Beverage Assistant

  - Develop operation routes and maintain contact with employee throughout the day. - Cultivate strong relationships with employee and customers. - Organizing employee schedule

• 

  Kuwait Food Company (Americana)

  Jun 2013 - Jun 2020

  Apr 2018 – June 2020 - Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members. - Recruits, Interviews, and hires team members, conducts performance appraisals. -Ensures that the occupational safety and health act, local health and safety codes. - Ensures that the restaurant is in compliance with the preventative. maintenance program with regards to facility, equipment, and grounds maintenance. - Coordinate daily front of the house and back of the house restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Manage restaurants good image and suggest ways to improve it - Train new and current employees on proper customer service practices. - Ensuring company policies are followed. - Optimization profits by controlling costs- Training and developing new employees. - Resolving customer issue to their overall satisfaction. - Maintaining an overall management style that follows company that practices - Supporting store manager as needed - Oversee all restaurant operations to ensure that restaurant run smoothly. - They train and supervise restaurant staff - Ensure compliance with food health and safety regulations.

  • Restaurant General Manager

    Jun 2013 - Jun 2020

  • Restaurant Manager

    Feb 2016 - Apr 2018

  • Assistant Manager

    Aug 2014 - Feb 2016

  • Shift Supervisor

    Jun 2013 - Aug 2014
• 

  Egyptian Austrian Catering Services – AMT

  Dec 2020 - now

  Training And Catering Manager

  • Manages and coordinates maintenance and repairs on camp facilities including plumbing, painting, carpentry, cleaning, and electrical duties. • Employs and supervises staff to operate dining facilities. Supervises and orients camp Laborers. • Responsible for maintaining standard first aid supplies. • Responsible for weekly camp attendance summary, financial records and other required reports. • Responsible for the security of camp facilities and camp personnel. • Responsible for inventory and ordering of equipment and supplies. • Ability to supervise the work and maintain effective working relationships with people and general public. • Ability to deal with employees from multi-cultural backgrounds. Responsible for checking in and out camp grounds and non-camp groups and Show less