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Mike Diefenbach

Mike Diefenbach

Guest Service Officer

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location of Mike DiefenbachBrisbane City, Queensland, Australia

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  • Timeline

  • About me

    Case manager at WorkCover Queensland

  • Education

    • QUT (Queensland University of Technology)

      2014 - 2016

  • Experience

    • InterContinental Hotels & Resorts

      Oct 2010 - Jun 2011
      Guest Service Officer

    • Allianz Partners Australia

      Feb 2020 - Feb 2022
      Travel Insurance Medical Case Manager

    • WorkCover Queensland

      Feb 2022 - now

      I assess claims in accordance with the Workers' Compensation Legislation 2003, ensuring compliance and fairness. My role involves managing compensation payments, monitoring claims progress, and collecting key information from stakeholders to facilitate informed decision-making. I collaborate with employers, medical professionals, and other relevant parties to ensure timely and accurate claim resolutions, supporting both employees and businesses throughout the process.

      • Customer Advisor

        Feb 2025 - now

      • Claims Representative

        Feb 2022 - Feb 2025

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer Refugee Tutoring and Community Support

      Issued by Society of St. Vincent de Paul on Feb 2016
      Society of St. Vincent de PaulAssociated with Mike Diefenbach