Bernadette Gratton

Programmer Analyst II

670 followers

Dallas-Fort Worth Metroplex

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Timeline
About me
Seasoned Technology Leader | Organizer of Chaos | Technical Planning & Strategy | Operations Optimization & Scalability | Data & Digital Transformation | ERP Implementation Management & Service Recovery | AI
Education
- Southern Methodist University - Cox School of Business
  2022 - 2024
  Executive MBA Candidate
- Champlain College
  -
  Associate of Science - AS Computer Science and Accounting
Experience
- University of Vermont
  Dec 1994 - Dec 2000
  Programmer Analyst II
  • • Automated Student billing processes.• Implemented Referential Integrity constraints across the database.• Designed and built a new Student Insurance process for UVM.• Successfully implemented a revised Communication Plan processing for Recruit and Admissions.• Organized and played a key role in the Oracle upgrade implementation plan.
- SunGard Higher Education Managed Services, Inc.
  Sept 2000 - Dec 2001
  Lead Programmer Analyst/Technical Consultant
  • Led and managed development teams for projects.• Recruited and onboarded resources strategically to meet project deadlines.• Served as the Technical Lead on projects requiring design and development expertise.• Provided accurate estimates for technical work associated with contracts in the sales process.• Troubleshot issues and offered technical solutions to colleagues.
- SunGard Higher Education
  Jan 2002 - Jan 2011
  • Founded the Integration Services Department in Professional Services, pioneering standardized integrations.• Owned the technical services strategy, delivery model, and project plans, collaborating with third-party vendors to develop standardized integration solutions with Banner.• Led as Technical Lead/Integration Architect for innovative integration services, influencing market adoption.• Established a services delivery framework adopted company-wide.• Successfully oversaw and launched eInvoice and eProcurement integrations for Banner Finance. Show less • Functioned as the Technical Lead/Manager in the Modifications Center Department within Professional Services.• Served as the Technical Project Manager and overarching Technical Lead for client contract teams.• Provided comprehensive technical leadership for the department, overseeing all development initiatives and managing the Software Development Life Cycle (SDLC).• Established and led the Standards Committee, contributing to the development and maintenance of technical standards.• Successfully delivered projects on time and within budget, and influenced team structure and culture by leading project teams. Show less
  - Principal Technical Consultant / Systems Integration Manager
    Feb 2009 - Jan 2011
  - Senior Technical Consultant / Senior Technical Lead
    Apr 2005 - Feb 2009
  - Lead Software Engineer / Technical Lead
    Jan 2002 - Apr 2005
- Ellucian
  Feb 2009 - Apr 2018
  Senior Principal Consultant / Technical Architect / Director
  • Directed Banner ERP implementations, owning the entire technology stack and successfully managing/delivering $15M+ in services.• Served as a Trusted Advisor, collaborating directly with client leadership, including the CIO.• Managed comprehensive technology responsibilities, overseeing the entire stack for hosted, Cloud, and on-premises solution.• Led and optimized technical resources, teams, and roadmaps, ensuring successful execution of projects and services.• Achieved groundbreaking results with strategic retooling of technical project plans widely adopted by Ellucian. Show less
- Academic Partnerships
  Apr 2018 - Jan 2020
  • Orchestrated the launch of online programs, strategically aligning efforts for 55+ partner institutions. • Held a pivotal custodian role of integration data model, overseeing system requirements for potential vendors and contributing to the CRM Selection Board.• Implemented a strategic restructuring of the department, achieving a remarkable 50% efficiency gain. • Exceeded key performance indicators, surpassing record-breaking enrollment targets in August 2019. • Created and deployed a cross-function integrated project plan, streamlining partner launch processes. Show less Created new Partner Solutions team within Partner Support to provide technical leadership and support for Academic Partnership’s Data Integration process.• Created and released a comprehensive technical project plan for Partner Launch integrations.• Introduced the Technical Project Management role and successfully hired new staff to support the team.• Documented formal IT requirements for integration data points to enhance data accuracy.• Published the first version of a formal RACI chart to clarify and scale IT and PS roles and responsibilities.• Successfully mended and redefined internal working relationships within IT department. Show less
  - Senior Vice President, Partner Support
    Oct 2018 - Jan 2020
  - Vice President, Operations
    Aug 2018 - Oct 2018
  - Vice President, Partner Solutions
    Apr 2018 - Aug 2018
- Knowhere Technology and Management Consulting - specializing in Ed Tech, Cloud, Data and AI
  Jan 2020 - now
  President and CEO
  • Spearhead executive and strategic consulting to define a visionary, structured, achievable path.• Offer C-suite technical guidance focusing on strategic planning, scalability with AI, and growth. • Provide management consulting for reorganization/operationalizing teams to gain efficiency. • Direct and oversee successful integrated ERP implementations and Cloud/SaaS migrations.• Specialize in root cause analysis/service recovery.
Licenses & Certifications
- Artificial Intelligence: Implications for Business Strategy
  MIT Sloan School of Management
  Nov 2023
- Launching HealthTech Innovation
  MIT Professional Education
  Mar 2022
- Prosci® Certified Change Practitioner
  Prosci
  Nov 2024
  View certificate
- Launching HealthTech Innovation
  Massachusetts Institute of Technology
  Mar 2022
  View certificate
Honors & Awards
- Awarded to Bernadette Gratton
  2016-2017 Inductee VIP Woman of the Year Circle National Association of Professional Women Mar 2017 For excellence, leadership and commitment to her profession, while encouraging the achievement of Professional Women.
- Awarded to Bernadette Gratton
  Ellucian “Own Our Destiny” Award - Feb 2017 In recognition for providing excellent internal customer support.
- Awarded to Bernadette Gratton
  Ellucian “Enable Customer Greatness” Cheers Award - Nov 2015 In recognition for going above and beyond with client and project team support.
- Awarded to Bernadette Gratton
  Act With Courage Award Tracy Hokanson, Director of Enablement & Advancement Solutions, Ellucian Sep 2015 The University of Arkansas- eVersity project was sold without a Technical Architect on the project yet it became evident in January 2015 that one was needed. Bernadette was brought into the project after much of the planning had already been done. She inherited the project plan and had to operate without the support of an onsite client IT department. They had the normal out of scope and no money issues that every client has but it was exacerbated by an internal 'green' hosting model that… Show more The University of Arkansas- eVersity project was sold without a Technical Architect on the project yet it became evident in January 2015 that one was needed. Bernadette was brought into the project after much of the planning had already been done. She inherited the project plan and had to operate without the support of an onsite client IT department. They had the normal out of scope and no money issues that every client has but it was exacerbated by an internal 'green' hosting model that created many road blocks, process challenges and lots of leg work to accomplish simple tasks. When all the 'cards were stacked' against her she found a way to make it happen. She acted with courage to venture into uncharted waters. She collaborated with the project manager, dug her heels in to identify all the project gaps and took the initiative to begin filling those gaps. I am confident in saying that this customer would not have gone LIVE this week without Bernadette's tenacity, persistence and determination. I am so proud of this accomplishment and want to share it with others. Show less
- Awarded to Bernadette Gratton
  Ellucian Employee Appreciation Jeff Davidson, VP Professional Services Sep 2015 In recognition of going above and beyond to successfully salvage troubled client go-live.
- Awarded to Bernadette Gratton
  Own Our Destiny Award Howard Chow, Regional Delivery Director, Ellucian Sep 2015 Bernadette's Extraordinary Efforts for MIT Bernadette joined the project team for MIT at the beginning of 2015 as the Technical Architect. This was a role that we identified as missing when the original project was scoped. She came into the project already "behind the eight ball", but quickly assessed and made recommendations towards the resource needs and development approach for the custom work. She worked well with our technical consultants and quickly came up to speed on the MIT… Show more Bernadette's Extraordinary Efforts for MIT Bernadette joined the project team for MIT at the beginning of 2015 as the Technical Architect. This was a role that we identified as missing when the original project was scoped. She came into the project already "behind the eight ball", but quickly assessed and made recommendations towards the resource needs and development approach for the custom work. She worked well with our technical consultants and quickly came up to speed on the MIT requirements. Where she truly earned her award here is when she helped identify and work through a very extensive development for MIT's eBill process. This was a program originally developed by another consultant, but was fatally flawed. Instead of rolling the issue back to the technical delivery, she rolled up her sleeves and took full ownership of the program to get it redesigned, redeveloped, and carried it forward to go live. This was a very challenging process as she was met with process roadblocks and technical questions that held her up from getting the work done. She met each issue head on and demonstrated a huge amount of courage, resolve, and dedication to ensure that the eBill program was designed and developed right for the client. Bernadette worked extra hours, took time away from vacation, and made several trips to MIT to work shoulder to shoulder with their team to deliver a successful eBill program. On top of this, she helped continue to push the other custom integration work forward and maintained her role as TA for the overall project. I recommend that we recognize Bernadette for her extraordinary effort, dedication, and courage in making sure that MIT is successful. She single-handedly brought this from flawed program to production ready go live and has provided valuable counsel to the rest of the project team across multiple deliverables. Show less
- Awarded to Bernadette Gratton
  Ellucian CLEAR Award John Speer, CEO Mar 2014 Recognition for outstanding performance in successful client implementation.
- Awarded to Bernadette Gratton
  SunGard Sapphire Award Professional Services Mar 2012
- Awarded to Bernadette Gratton
  SunGard Topaz Award Professional Services Nov 2010
- Awarded to Bernadette Gratton
  SunGard Sapphire Award Integration Services Apr 2009 For personal contributions to establish department.
- Awarded to Bernadette Gratton
  SunGard Project Management Team Award Project Management Office Jun 2007 For quality, work ethic and leadership in the Tennessee Board of Regents Phase I and Phase II Implementation effort for Student Customizations. Phase I included 14 projects and Phase II included 4 projects.
- Awarded to Bernadette Gratton
  SunGard Sapphire Award Customization Services, Professional Services Oct 2006 For project quality and leadership.
- Awarded to Bernadette Gratton
  SunGard SES Sapphire Award Student Product Development Jun 2003 For dedication, ownership, leadership and tenacity with re-engineering of Registration Fee Assessment area of BANNER Student product.
- Awarded to Bernadette Gratton
  University of Vermont Technology Award Academic Information Systems Apr 1998 For the design, creation, and implementation of new Student Insurance process for UVM to save time and money.