David Buckley

Experience

• 

  Electronic Data Systems

  Sept 2000 - Jun 2004

  Technical Services Specialist

  Subject Matter Expert for desktop / mobile solutions for the UK Department of Work and Pensions (DWP) and the Inland Revenue (IR).Microsoft Certified Systems Engineer.

• 

  Capgemini

  Jul 2004 - Jun 2006

  Senior Technical Specialist

  Technical lead supporting the Inland Revenue UK.Specialising in development and support of Active Directory / Group Policy and software deployment solutions.

• 

  Fujitsu UK and Ireland

  Jul 2006 - Mar 2014

  As Head of Infrastructure Management, responsible for:- Delivery of data centre based infrastructure services to the customer (HMRC UK)- All technical delivery teams- A team of service delivery teams managing infrastructure across all data centre based services- P&L Management - Identification and development of new opportunities with the customer Service Manager responsible for the delivery of cloud based services to HMRC UK including:- VMware based Wintel / Linux services- IBM Power based AIX services- Storage and Backup solutions Led a project to develop and implement a cloud based service including:- Development of commercial offering- Creation and development of a cloud service management team- Development of business cases for procurement and implementation of supporting infrastructure- Organisational change management Service Delivery Manager responsible for the delivery of core infrastructure to HMRC including:- Office Infrastructure (1000 File and Print servers, 100,000 desktops, mobile solutions, networks etc.)- Core Infrastructure (Directory Services, DNS, DHCP)- Software Delivery (RADIA based software delivery)

  • Head of Infrastructure Management

    May 2013 - Mar 2014

  • Service Architect / Delivery Manager - Cloud Services

    Jul 2010 - May 2013

  • Project Lead - Cloud Services

    Jan 2010 - Jun 2010

  • Service Delivery Manager - Infrastructure

    Jul 2006 - Dec 2009
• 

  Fujitsu Australia Limited

  Apr 2014 - Dec 2020

  Responsible for a project to analyse, define and document new and existing IT services provided to customers across New South Wales, in order to ensure compliance to contracts and to identify and enable service improvements:- Analysis and assessment of services and service delivery - Development and delivery of stakeholder workshops to collaboratively elicit requirements and/or current information on IT services - Decomposition of IT services into functions and components in order to clearly articulate their scope, ownership and integration points in order to improve delivery- Documentation of decomposed services into the ITSM system and production of service design diagrams to aid understanding and clarity across service providers and internal delivery units- Establish capability and hand over to BAU to manage for new business Show less Delivering SIAM based ITSM Services to a large Government customer including:- Developing a service centric approach to technology management - Enabling business agility by improving the transition into service of new IT capabilities- Aligning delivery to customer needs using LEAN IT and Quality centred approaches- Driving adoption and uptake of ITSM and SIAM principles across the organisation and its providers- Identifying and developing talent across the ITSM practice within Fujitsu Show less

  • Service Management Systems Architect

    Dec 2018 - Dec 2020

  • Service Architect

    Jul 2018 - Dec 2018

  • Client Service Director

    Apr 2017 - Jun 2018

  • ITSM Services Transformation Manager

    Oct 2016 - Apr 2017

  • Service Architect - ITSM and SIAM

    Apr 2014 - Oct 2016
• 

  Fresh Tracks Digital Consulting

  Dec 2020 - now

  Principal Consultant

  Service Management | Business Value | LEAN IT | ServiceNow