Jess Butler

Experience

• 

  Travelers

  Jun 2004 - Mar 2020

  🚀 Driving Innovation: Led strategy, process design, and technology delivery for eAgents, Comparative Raters, and Integration solutions, transforming workflows to meet the evolving needs of the digital agent channel.🔧 Streamlining Workflows: Reduced partner integration fields by 90%, while maintaining 95% rating accuracy and 90% eligibility accuracy, enabling greater efficiency and usability.💡 Accelerating Deployment: Led a lean team of three developers to deliver 30+ APIs and capabilities in under 120 days, significantly enhancing market readiness.📊 Delivering Impact: Supported 60K+ submissions in the solution’s first year, showcasing scalability and operational effectiveness.🤝 Vendor Collaboration: Partnered with vendors to evaluate business models, ensuring alignment with Small Commercial strategies and enabling seamless integration connections. Show less 💼 Driving Operational Excellence: Owned end-to-end processes across Small Commercial post-acquisition workstreams, leveraging analytics to optimize workflows and implement impactful business solutions.🤝 Collaborative Leadership: Led cross-functional teams across underwriting, actuarial, product management, operations, finance, IT, and HR to address business challenges and deliver innovative process improvements.🚀 Operational Innovation: Designed and executed a Renewal Centralization Proof of Concept, resulting in a nationwide rollout and the establishment of 2 Small Commercial Business Centers, introducing a pod structure to streamline operations and enhance team efficiency.📈 Efficiency Gains: Improved endorsement turnaround time from 80% in 7 days to 95% in 3 days, and optimized low-touch processes from 1 week to under 1 day, driving faster, more efficient workflows.🔧 Strategic Process Design: Developed the renewal process for BOP 2.0, aligning it with overarching renewal strategies and ensuring a seamless transition for existing multiline accounts.📊 Insight-Driven Initiatives: Supported a Test and Learn initiative targeting high-premium accounts in underserved markets, providing actionable insights that spanned multiple business units, including Small-Middle Strategy. Show less 💼 Strategic Collaboration: Worked across Small Commercial and the broader enterprise to develop communication strategies, optimize workflows, and create tools that enhanced the effectiveness of Sales and Underwriting teams.🤝 Executive Partnership: Partnered with the President of Small Commercial and Senior Leadership to communicate business strategies and engage broader audiences through Town Halls, board presentations, BI Operational Reviews, and RVP meetings.📊 Data-Driven Tools: Led the development of tools in collaboration with Information Management & Analytics, including pipeline management tools and agency engagement reporting redesigns, to drive actionable insights and improve decision-making.🔬 Market Research: Acted as a liaison with Enterprise Market Research, developing engagement frameworks to ensure research initiatives aligned with Small Commercial goals.🚀 Implementation Leadership: Played a key role on the Implementation Steering Committee, identifying training opportunities and supporting seamless rollouts of new products and tools for Sales and Underwriting teams.📈 Operational Efficiency: Conducted capacity and timing studies in partnership with the VP of Underwriting, enhancing workflow productivity and optimizing resource allocation. Show less Small Commercial – Product Management (P&L Ownership)• 2VP Product Manager III of Northeast Region• Market Director of Northeast Region• Market Director of California RegionPersonal Lines – Product Management (P&L Ownership)• Market Director for Travelers of Massachusetts• Market Director for Travelers of New Jersey• Senior Market Analyst for Travelers of New Jersey• Senior Market Analyst• Market Analyst• Pricing Analyst in Product & Pricing Development Program (PPDP) Show less

  • 2VP of Business Process Effectiveness - Integration Business Strategy Lead

    Jan 2019 - Mar 2020

  • 2VP Business Process Effectiveness - Core Business Processes Owner

    Mar 2017 - Dec 2018

  • 2VP Field Operations & Chief of Staff for Small Commercial

    Sept 2015 - Mar 2017

  • Previous Leadership Experience

    Jun 2004 - Sept 2015
• 

  Mutual Capital Analytics

  Mar 2020 - Dec 2022

  Chief Operating Officer

  🌟 Driving Business Growth: As employee number two, played a critical role in scaling the business to a 15-person team with 25+ clients, achieving profitability within 3 years and outperforming pro forma metrics.🔧 Operational Expertise: Designed and implemented robust operational infrastructure, ensured data security compliance, and secured clients by leveraging a strong reputation and long-standing industry relationships.📊 Data-Driven Insights: Partnered with mutual insurance carriers to harness data and analytics, delivering actionable solutions that improved business retention and deepened client relationships.💼 Building High-Performing Teams: Mentored and developed a high-performing team, fostering a culture of innovation, collaboration, and accountability to deliver exceptional results consistently. Show less

• 

  Vertafore

  Dec 2022 - now

  Vice President of Product Management

  🚀 Innovative Product Delivery: Delivered the insurance industry’s first Personal Lines Bind capabilities, redefining efficiency and earning the ACORD 2024 Implementation Excellence Award.💡 Operational Excellence: Spearheaded workflow enhancements for Commercial Lines rating, including the development of a proprietary industry classification system and a complete UI overhaul—achieved within a tight 4-month timeline to exceed customer expectations.📈 Strategic Leadership: Managed the Connectivity portfolio driving growth and market relevance through targeted, data-driven initiatives.📊 Go-to-Market Leadership: Crafted and executed comprehensive go-to-market strategies, leveraging customer analytics to prioritize high-conversion opportunities. Delivered tailored messaging, actionable sales insights, and organizational readiness plans that powered successful product launches. Show less