Avinab Thakali

Experience

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  Neuron Mobility

  Feb 2020 - Sept 2021

  Ground Operations Specialist
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  Asahi Beverages New Zealand

  Oct 2021 - Jun 2023

  IT DESKTOP SUPPORT ENGINEER

  • System Deployment and Configuration: Oversee the imaging, setup, and reimaging of laptops and mobile devices to ensure new users have the necessary technology configured and ready for optimal performance.• Technical Support and Troubleshooting: Provide comprehensive technical support for a wide range of issues, both in-person and remotely, to address and resolve customer queries and technical challenges effectively.• IT Coordination and Collaboration: Work closely with various IT teams and departments to ensure timely and accurate implementation of system changes, updates, and maintenance tasks• Team Collaboration and Communication: Collaborate with cross-functional teams to share updates, progress, and information, ensuring cohesive and efficient handling of IT tasks and projects.• Management of IT Systems: Oversee the management of common services and systems, including email platforms and service management tools, ensuring their functionality and availability for users.• Issue Resolution: Address and resolve immediate issues related to IT systems and applications, ensuring minimal disruption to users and maintaining operational continuity.• Asset Tracking and Reporting: Monitor and report on end-user equipment and requirements, ensuring accurate tracking of assets and addressing any needs or discrepancies as they arise. Show less

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  Johnson & Johnson

  Jul 2023 - Nov 2024

  L2 Desktop Support Engineer

  • Imaging and Deployment: Manage the imaging and deployment of operating systems and software applications on user machines to ensure timely and efficient setup.• Hardware and Software Support: Provide comprehensive support and maintenance for desktop devices throughout their lifecycle, including remote management using appropriate tools. This encompasses standard operating systems and office applications.• IT Equipment Management: Oversee the installation, configuration, and maintenance of IT equipment, including workstations, laptops, printers, Av rooms and communication devices.• Incident Management: Manage desktop device (hardware and software) incidents from initiation through to resolution, ensuring minimal disruption to users.• Inventory and Security Management: Utilize centralized management tools for effective inventory, asset, and security management, ensuring accurate documentation and compliance.• Application Support: Provide support for a range of software applications including MS Office 365, Intune Device Management, Cisco Mobility Client, Zscaler, and network programming applications.• Performance Monitoring: Monitor system, network, and application performance to ensure optimal functionality. Recommend and implement improvements and changes as needed.• VIP Support: Deliver dedicated deskside support for VIPs and act as the primary contact for IT-related issues at the site, especially when other IT support teams are unavailable.• Onboarding and Induction: Facilitate new starter onboarding and induction processes to integrate new employees smoothly into the IT environment.• Asset Management: Proactively review user and comms room assets, ensuring the asset management tool is consistently updated.• User Communication: Communicate effectively with end-users during service disruptions or requests, providing regular updates through standard client channels. Show less

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  CSE

  Nov 2024 - now

  ICT SUPPORT OFFICER