Lidiya Joy

Experience

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  HCL Infosystems Ltd.

  Jan 2001 - Jan 2005

  Sr. customer support egineer

  started my career with hcl infosystems as desktop ssupport engineer

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  Resource technologies ltd

  May 2005 - Nov 2005

  Senior technical support engineer

  resource technologies is one of the india's leading provider of technical support and reverse logistics services for oems like hp.highlights:managing a 12 member storage support team, supporting hp storage products like dds drives, autoloaders, zip drives, hp data disks etcevaluation of new hp devices and maintain tracking system of warranty productsassisting in warranty failure detection and quality control measurementoring team in various iso quality processes for internal and external audit purposes show less

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  Computer sciences corporation india ltd

  Jul 2006 - Feb 2008

  System engineer

  a multi national company into knowledge process outsourcing for various us, uk and australian clients. highlights:providing level3 unix system administration support from remote end to datacenter servers of clients working in 24*7 environmentassisting in process improvement activities in itil frame work for internal and external audit process managementinvolved in disaster recovery plans and performance optimization projects undertaken to optimize the resource utilization of the client server environment show less

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  Tec mahindra ltd

  Mar 2008 - Jul 2009

  Sr. technical associate (team lead)

  tech mahindra is a multi national company into knowledge process outsourcing providing different levels of it support for us based clients for their datacenters and server farms.highlights:coordination of project activities of a project team of 60 people in 3 locations for almost one year in the absence of a project manager for the teamrendering on-floor training/ guidance to the new team members on work procedures, process flows and knowledge resourcesmentoring and acting as subject matter expertise in unix administration domain for the team to handle client queries in timely manner and personally taking care of any escalations.providing analysis reports on work flow processes and team performancean active member of the recruiting panel conducting technical interviewsan active member of behavioral training department of the business unit participating in training planning of various project resources under pmo. show less

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  IBM

  Jul 2009 - Oct 2015

  ibm global technology services provides wide range of project management opportunities in transition and transformation services since ibm work as a global company and work gets moved or provided from any global region. the project management activities includes plan establishment, task tracking, schedule management and change control and other activities.highlights:• tool deployment project management: management tool deployment projects where service desk tools are implemented as a standalone project as well as part of bigger transition projects – new logo transitions.• new business/logo transition management: management of service desk transition as part of new business transition. activities include ms project plan management, resource planning, kt planning, risk management and other project management activities. show less ibm global technology services provide technical service delivery to all geographies and i'm working as technical services manager responsible for service delivery for unix, windows and generalist delivery from my team.highlights:managing a team working in 24*7 delivery technical services in unix, intel, as400 and sap support in generalist environment and cloud computing.participating in resource management like recruiting, technical interviews, management rounds, weekend drives and resource allocation.i played horizontal role as employee engagement focal for the service line and arranging service line all hands, employee programs and rewards and recognition functions.took horizontal role as diversity (women, differently enabled profiles) focal from the service line in the last one year and arrange programs targeting these profiles like round table with leaders, career breakthrough for women into leadership and other topics.working on a project assignment in implementing gdf ( global delivery framework), an ibm finger print for operations quality based on six sigma and lean methodologies. show less

  • Project Manager, Transition and Transformation

    Nov 2012 - Oct 2015

  • Technical Service Manager

    Jul 2009 - Nov 2012
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  Hewlett Packard Enterprise

  Oct 2015 - Apr 2017

  Sr. project manager

  plans, directs, and co-ordinates the teams activities to manage and implement project and/or interrelated projects from contract/proposal initiation to final operational stageplans, schedules, monitors and reports on activities related to the project.develops project control and reporting procedures and manages changes in operational plan.undertakes status review meetings among project team members and clients.proactively influences customers to apply project-planning methodologies.ensures adherence to legally binding requirements.controls project requirements, scope, and change management issues.establishes appropriate metrics for measuring key project criteria.analyses project progress/costs and facilitate the development of recommended alternatives.integrates and uses project management methodologies.creates communication plans, ensuring that appropriate information is exchanged among key stakeholders.advises senior management on project management capability and risk. show less

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  HCLTech

  Jun 2017 - now

  Senior project manager

  as infrastructure technology project manager, handling end to end projects in critical application support required client environment with utilizing expertise and experience from project management fundamentals, agile methodologies and application delivery support models.