
Christopher Rogers
Restaurant General Manager of Multi-Store Operations

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About me
Regional Agency Manager at Safelite AutoGlass| People Powered. Customer Driven.
Education

Wayne State University
1994 - 1999Bachelor of Business Administration - BBA Business Administration and Management, General
Experience

V&J Foods Burger King
Feb 1997 - Aug 2002Restaurant General Manager of Multi-Store Operations
Club Demonstration Services
Sept 2002 - Jun 2008Area Operations ManagerOversaw compliance of all policies and procedures for 12 locations and 100-120 employees, producing $12M annual revenue. Partnered with Costco Store Management on product placement and establishing sales goals. Liaised between Costco and other Vendors to coordinate and plan product demonstrations. ▪ Reduced total labor cost 2.5% in Kansas City Market by cross-sharing Reps between two stores in close proximity; eliminated need to cut jobs and enabled ability to provide superior product to both clients and customers. ▪ Played integral role in development of Warehouse Manager Training Guide and Standard Operating Procedures for all in store Marketing programs; resulted in streamlined and uniform training for new Managers and established new nationwide standard for Customer product demonstrations. ▪ Led opening of 11 new Warehouses; Louisville and Orland Park locations came in 3% or less under budget and both Grand Openings exceeded projections for overall execution by 5% Show less

PLS Financial Services
Jun 2008 - Oct 2012District Manager• Oversaw the management of seven district stores, maintaining and generating $15M in annual sales revenue by diligently directing a staff of 80 employees and introducing new customer retention strategies.• Designed and implemented leadership bench processes, leveraging management skills by creating procedures to aid in the development of future company managers to assist with company growth.

SmartStop Self Storage
Jan 2013 - Jun 2014Area Manager of Operations• Spearheaded the supervision of company employees and operations, directing new program implementations to reduce tenant delinquency from 25% to 5% within the first year of management.• Tracked and recorded company client information, utilizing analysis data to review existing rental rates for clientele and determine which customer accounts required rent increases.

Spirit Halloween
Jul 2014 - Dec 2014District Sales Manager• Directed the opening and management of three new store locations, championing business development operations such as discovering available properties, overseeing hiring and training processes, supervising store build outs, and reviewing company sales strategies. • Successfully increased productivity in all business areas, implementing and monitoring sales procedures to achieve a 400% boost in traffic volume, a 250% increase in accessory sales, and a complete upsurge of 350% in overall profit sales within a sixty-day period. Show less

IN Marketing
Mar 2015 - Jul 2016District Manager of Operations• Cultivated working partnership with Meijer grocery, coordinating and negotiating with store directors to feature and highlight vendor products and establish an average annual revenue growth of 25%. • Reviewed profit and loss (P&L) budget reports, examining individual store accounts to determine areas of deficiency and strategically eliminate gaps between sales performance and company projections.

Gannett | USA TODAY NETWORK
Sept 2016 - Mar 2020Regional Sales Manager | National Product Sales• Led the Midwest Regional Rollout of two major sales campaigns, partnering with Speedway and 7-Eleven by promoting and selling company newspapers to achieve $450K in new unbudgeted revenue. • Trained and supervised staff, coordinating with 25 merchandisers to diligently monitor company sales and ensure the appropriate design and setup of point of purchase (POP) displays.• Effectively built and maintained long lasting business relations, leveraging interpersonal communication skills by successfully networking to obtain new business and drive print sales. Show less

Mattress Firm
Jun 2020 - Jun 2021District Sales Manager• Oversaw the operations and management of thirteen company stores, reviewing key performance indicators (KPIs) to measure and report business success and losses within determined expectations. • Assisted in the training and mentoring of company new hires, utilizing team leadership expertise to aid in the development of employee business processes, equipment operations, and sales strategies. • Spearheaded the opening of three company locations, driving an exceptional upsurge in company sales by maintaining average company ticket sales and reducing product returns by 1.7%.• Implemented new automation processes, streamlining inventory tracking procedures by introducing InveTrak software to enhance product review efficiency and reduce additional spending by 4%.• Developed strategies to enhance the overall customer experience, applying buying and selling processes by examining staff sales performances with secret shoppers and feedback survey reviews to maintain a 4.9 Google store rating and drive company product sales. Show less

Safelite AutoGlass
Jul 2021 - nowRegional Agency Manager
Jul 2021 - nowRegional Agency Manager
Jul 2021 - now
Licenses & Certifications
- View certificate

Salesforce Essential Training
LinkedInAug 2021
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