Allison Tilley

Experience

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  Zion Lutheran Church

  Jan 2004 - Jan 2005

  Piano Accompanist

  • Provided piano accompaniment for the church’s choir performances.• Collaborated with the choral director and choir members during rehearsals to coordinate tempo, dynamics, and musical interpretation.

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  Avera McKennan Hospital & University Health Center

  Sept 2006 - May 2011

  Food Service Worker

  • Prepared and delivered patient meal trays ensuring that patients receive their meals on time and in accordance with dietary restrictions. • Trained new employees, helping them understand the procedures and standards for food preparation and tray delivery. • Maintained the well-being of patients by providing them with the appropriate meals and ensuring a high level of food service quality and safety.

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  The University of South Dakota

  Sept 2008 - May 2011

  Game Day Staff

  • Sold tickets to fans, assisted with inquiries, and processed ticket transactions.• Handled ticket distribution for will call, verified identification and provided pre-purchased tickets to attendees.• Maintained financial accuracy by balancing cash drawers to ensure all transactions were accurately recorded.

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  Avera Health

  Oct 2009 - Aug 2010

  Certified Nursing Assistant

  • Assisted residents with tasks and activities of daily living, such as bathing, dressing, and feeding in skilled nursing, sub-acute unit, and ventilator unit. • Took and recorded vital signs for residents and distributed medications. • Utilized an electronic medical records to document patient information, ensuring accurate and up-to-date records for the healthcare team.

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  Sanford Health

  May 2010 - Jul 2010

  Health Service Administration Intern

  Competitive and paid internship focused on Clinic Administration. Collaborated with clinic directors and executives to contribute to various initiatives encompassing marketing, quality assurance, information systems, finance, and research.

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  Wellmark Blue Cross and Blue Shield

  Mar 2011 - Dec 2013

  Customer Service Representative

  • Responsible for delivering customer service to health insurance members, agents, and healthcare providers. • Responding to inquiries related to benefits, claims, health care reform, and other relevant information. • Assist customers by providing information, addressing concerns, and conducting research as necessary to ensure accurate and timely responses.• Contributed to a positive customer experience in helping individuals navigate their health insurance coverage and resolve any issues they may encounter. Show less

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  Sanford Health

  May 2016 - Jul 2016

  Health Service Administration Intern

  Internship specializing in Nursing Administration. Responsible for collaborating with nursing administrators and executives on research, process enhancements, and finance projects to improve the quality and efficiency of healthcare services.

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  Sanford Health

  Sept 2016 - Jul 2024

  • Promoted to Senior Magnet Program Specialist, serving as the enterprise subject matter expert for the Magnet Recognition Program®.• Independently set goals, prioritize tasks, and establish timelines for the Magnet Recognition Program at a 545-bed medical center and 50 clinics.• Designed and executed projects to improve engagement, such as an education initiative for the Magnet Champions committee.• Directed and guided project teams, providing leadership for committees including Magnet Champions, Magnet Steering Committee, Enterprise Magnet Standardization, and Magnet Writers.• Developed and implemented an internal system to replicate ADAM+ platform offerings, achieving enterprise-wide cost savings of $32,000.• Created a Smartsheet solution for tracking program implementation, ensuring achievement of benchmark outperformance required for Magnet designation.• Designed a new process for recognizing newly certified nurses, improving certification reporting by 65% in 9 months.• Developed best practices, processes, and policies, including a demographic data collection tool for Magnet requirements adopted enterprise wide.• Implemented a comprehensive communication plan for the 2022 Magnet site visit, collaborating with marketing and communications teams.• Served as a resource and mentor for leadership, stakeholders, and project teams, providing guidance on Magnet requirements and aligning projects with nursing standards and professional practice models.• Monitored the performance of Magnet writers, offering support and one-on-one collaboration to achieve shared goals.• Prepared quarterly status reports on BSN and certification rates, identifying trends and sharing insights with nursing leadership.• Demonstrated ability to lead, motivate, evaluate, and recognize team members, utilizing effective communication techniques and fostering a collaborative work environment. Show less • Provided essential support for the Magnet Recognition Program®, ensuring smooth operation and adherence to standards.• Coordinated and organized events related to nursing excellence, enhancing the visibility and impact of nursing achievements.• Assisted with educational initiatives for healthcare staff, contributing to continuous professional development and improved patient care.• Played a crucial role in the successful execution of special projects within the organization’s nursing practice, facilitating innovation and quality improvement.• Managed administrative and logistical aspects of programs, enabling nursing professionals to concentrate on delivering high-quality care. Show less

  • Senior Magnet Program Specialist

    Feb 2021 - Jul 2024

  • Senior Administrative Assistant

    Sept 2016 - Feb 2021
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  McCrossan Boys Ranch

  Mar 2024 - now

  Business Manager

  • Manage accounting and finance functions for a non-profit organization, including accounts payable/receivable, payroll, and general ledger maintenance.• Develop and monitor annual budgets, ensuring alignment with organizational goals and financial sustainability.• Prepare and present detailed financial reports to the board of directors, providing insights and recommendations for strategic decision-making.• Conduct monthly financial reconciliations and variance analysis to maintain accurate financial records and ensure fiscal responsibility.• Coordinate annual audits and facilitate communication with external auditors to ensure compliance with regulatory requirements.• Manage insurance policies, including policy renewals and claims processing, to safeguard organizational assets.• Direct HR functions such as onboarding paperwork, benefits administration, and compliance with EEO, FMLA, and workers' compensation regulations. Show less