Fallon Albrecht

Experience

• 

  The Regus Group

  Jan 2006 - Jan 2010

  Efficiently managed the daily journal entry of all bank transactionsfor Regus Netherlands, ensuring accurate records. Proactivelychecked and assisted with cash collections by reconciling paymentsin the system. Skillfully calculated interest on arrears and facilitatedthe smooth process of returning deposits to Regus customers.Responded to inquiries and resolved questions from centermanagers and sales managers through both phone and emailcommunication. Provided guidance and support to two newcolleagues, ensuring their successful integration into the team. Show less Proficiently scheduled and organised meetings for Regus customers,providing exceptional service and ensuring a warm welcome.Successfully achieved monthly targets by actively engaging inadvertising, cold calling, and securing contracts with regular Reguscustomers. Effectively managed front and back office operations,overseeing billing, debit and credit transactions, and monthly billingprocesses. Additionally, supervised interns and facility staff to ensuresmooth operations and high-quality service delivery. Show less

  • Accounts Receivable

    Jan 2009 - Jan 2010

  • Hospitality Hostess

    Jan 2007 - Jan 2009

  • Client Services Representative

    Jan 2006 - Jan 2007
• 

  ExxonMobil

  Jan 2010 - Jan 2011

  Inventory associate in Procurement

  Effectively managed inventory for refining and production sitesacross Europe, specifically in the Netherlands and Belgium.Conducted daily inventory analysis to optimize stock levels, ensuringefficient operations. Collaborated with internal customers andwarehouse staff to strategically place inventory in the most costeffective manner. Performed administrative tasks, includingreordering and maintaining the SAP system for materialmanagement.

• 

  M.S. Accountants

  Jan 2011 - Jan 2013

  Accounts Receivable and Payable

  Handled the control and reconciliation of all incoming payments,ensuring accuracy and timeliness. Diligently investigatedunallocated cash items and performed monthly reconciliations. Took ownership of approving, matching, and accurately recordinginvoices. Maintained organised records and files while addressingcustomer inquiries in a professional and helpful manner.

• 

  RIPE NCC

  Jan 2014 - Jan 2020

  Member Services Analyst

  Responsible for billing, closures, contract management andtechnical inquiries related to the RIPE Database. Maintainedaccountability for ticket quality within Customer Services team,offering constructive feedback to enhance overall quality andcreating/updating internal procedures. Implemented robustprotocols to identify and address suspicious activities or requests,ensuring the prevention of fraud and other undesirable actions frommembers. Acted as a key liaison between Customer Services andSoftware Engineering, actively collaborating on projects to enhanceinternal and external services. Show less

• 

  Misco UK

  Jan 2014 - Jan 2014

  Accounts Receivable

  Provided support to the financial department of SSC Misco on aproject basis. Matched unknown payments with correspondinginvoices and proactively reached out to customers regardingoutstanding invoices, effectively managing payment terms.Successfully tackled a significant backlog in cash collections,accounts payable, and customer service, addressing VATcorrections, invoice corrections, and issuing credit notes.

• 

  RIPE NCC

  Jan 2021 - now

  Gather, clarify and consolidate requirements from different stakeholdersDefine the vision and priorities for the Software Engineering Team Define and contribute to the OKRs of the departmentWork with colleagues around the RIPE NCC and Software Engineers topropose solutions, scope and size projects and estimate the delivery timeConsult with key stakeholders and use available data to prioritise requestsCommunicate effectively and keep stakeholders updated on the progressSeek optimum compromise between creating new features and implementingtechnical improvementsOrganise, attend and drive backlog refinement and sprint planning sessionsEngage with our members and community and capture their wishes Show less Manage tickets, resolving escalated bugs or assigning them to theappropriate team within Software Engineering.Act as a liaison between the software team, internal stakeholders,and vendors, ensuring smooth communication and collaboration tooperational improvements. Continuously seek innovative solutions toenhance member experiences.Serve as the primary point of contact for third-party companies,such as Zendesk, AFAS and Alfresco and fostering strongpartnerships.Demonstrate proactive problem-solving skills to address bothinternal and external service-related issues effectively.Flexibly prioritise tasks and projects to achieve organisational goals.Handle complex projects involving stakeholders and third-partycompanies. Show less

  • Product Owner

    Jul 2023 - now

  • Senior Business Analyst

    Jan 2022 - now

  • Functional Application Manager

    Jan 2021 - Jan 2024