QIRAN CHENG

Experience

• 

  Shanghai Avant-port info. Technology Co. Ltd.

  Jul 2014 - Jan 2015

  Student Internship

  Nature of Business: A high-tech enterprise focus on production automation, or distance education and cloud computing. Representative project: Beijing Subway AFC automatic ticket sales.Internship I have been involved in a various aspects of the work, Including documentation work like updated web pages, wrote notice , also answered the call from customers,  Developed experience let me know how to face and solve the different problems, and always maintain a positive attitude in the work.Summary: While I was there I performed many different tasks and learned lots of new skills. My main priority after I walked in the door was to clean and tidy the office, let everyday has a wonderful start. My contribution to office is helping everything run as good as possible, I have done my best to do everything I can do. It has helped me gained knowledge on the documentation and let me know how an enterprise is run. Of course, it is most important to remain optimistic. Show less

• 

  GuangXi Hunter Co.Ltd, China

  Feb 2015 - Jul 2016

  Student internship

  Nature of Business: Focus IOT applications, Software development services, Information construction services. Internship  Managed and maintained of the company's internal network system, use the access control list to manage the incoming and outgoing traffic.  Went out to help some individual customers deal with some basic network problems. Understand the basic method of operation and management in an enterprise and know how to integrate myself into a team.Summary: I helped with repairs the home router, also involved in maintained the operation of the internal network. This internship has been a great learning experience and I am glad that I did it in a IT support team. Show less

• 

  Nsfocus Information Technology Co., Ltd.

  Oct 2017 - May 2021

  Technical Manager

  NSFOCUS Global Security Operation Center Technical Manager1. DDoS Managed Security Service Delivery for many global TOP 500 companies2. Team management, recruitment, performance appraisal, and OKR designation3. Emergency response for global DDoS event target to NSFOCUS scrubbing center and customers 4. Lead construct team knowledge systems and build a customer information database 5. Design the solutions based on the customer requirements6. DevOps

• 

  Tencent

  May 2021 - now

  Technical Operations Engineer

  Responsible for customer management and service of Tencent Cloud DDoS products1. As the Service Owner of the Product department, manage a team of 10 engineers for service delivery and customer management.2. Delivery management of important DDoS-related projects of Tencent Cloud, control risks, manage project progress, and be responsible for completing service delivery during the project3. After sales, work order management, and periodic analysis with the report.4. Periodic customer site visits to collect customers' opinions and needs for products. Help product improves persistently. Show less