Davonte Howard

Experience

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  Family Dollar

  Jan 2013 - Jun 2020

  Assistant Manager

  • Achieved measurable success by enhancing operations and team performance, resulting in a 35% increase in in-store profitability, optimized inventory management, and improved customer service and satisfaction.• Diminished employee turnover by 20% by providing comprehensive training and fostering a supportive and collaborative work environment.• Ideated and launched effective sales growth initiatives, driving a 12% increase through strategic promotions and innovative merchandising techniques. Show less

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  Comcast

  Feb 2017 - Apr 2019

  Customer Account Executive

  - Leveraged CRM software including Zendesk and Salesforce as a Customer Account Executive at Comcast, adeptly assisting clients and resolving issues with precision.- Achieved subject matter expertise status through proficient triaging and troubleshooting of client concerns, ensuring swift and effective resolution.- Spearheaded the Oasis project, revolutionizing training processes by utilizing frontline expertise to craft tailored curriculum for incoming classes, enhancing their learning experience and performance.- Consistently surpassed Key Performance Indicators (KPIs) including Average Handling Time (AHT), Time to Service Resolution (TSR), Voice of the Customer (VOC), and Net Promoter Score (NPS), positioning at the forefront of the call center from a statistical standpoint. Show less

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  Smoke In The City Hookahs

  Jun 2020 - now

  Owner and Operator

  - Founder of Smoke in the City Hookahs, orchestrating all aspects of operations including e-commerce website management, event planning, and shisha product development.- Strategically plan and coordinate events for stakeholders, ensuring seamless execution and client satisfaction.- Manage company budget, allocate resources efficiently, and optimize inventory to maintain operational excellence and profitability.- Innovate shisha product offerings by creating, designing, and rigorously testing new flavors, enhancing customer experience and driving sales.- Demonstrate adept project management skills in overseeing diverse initiatives such as website enhancements, marketing campaigns, and product launches, resulting in sustained business growth and brand visibility. Show less

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  Nestlé Nespresso SA

  Oct 2021 - Oct 2023

  Operations Team Lead

  • Employed control over the development and execution of an innovative purchasing strategy, leading to optimized inventory levels across multiple product lines.• Designed a robust inventory management system for retail operations, leveraging associated solutions to track inventory levels and monitor stock movements, leading to a 25% reduction in excess inventory and associated holding costs.• Track and maintain continuous availability of stock to meet customer demand, resulting in a 15% increase in sales revenue.• Formulated and applied data-driven insights and sales forecasts to create accurate budgets and purchasing plans for retail outlets.• Addressed budgetary constraints and enhanced the efficiency of resource allocation to achieve financial targets and maximize profitability.• Identified opportunities for process optimization and devised methods for advancing performance, productivity, and business growth. Show less

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  Crate and Barrel

  Oct 2023 - Jun 2024

  Retail Operations Lead

  • Develop and implement strategies for optimizing stock levels through proactive purchasing strategies and experience in inventory management and demand forecasting, reducing excess inventory by 15% and stockouts by 20%.• Research and analyze sales trends in order to establish appropriate budgets ($50,000 annually), ultimately realizing a 10% increase in budget accuracy and alignment with financial targets. • Cultivate strong vendor relationships and navigate contract negotiations to secure favorable terms, achieving cost savings of 12% on monthly procurement expenses while maintaining high product quality standards.• Analyze various financials, including P&L, fulfillment sales, inventory profit margins, order decline rate, crate to ship, and ship from store sales, to identify areas for cost optimization and recommend solutions to improve resource allocation.• Develop and integrate streamlined purchasing processes and SOPs, leading to improved operations efficiency, a decrease in cycle times by 20%, improvement in inventory turnover rates, and a significant increase in profitability.• Direct, motivate, and support a dedicated and productive team within a time-sensitive and demanding environment and provide feedback for areas of improvement.• Perform quality control activities, monitor and evaluate progress toward meeting production KPIs, and ensure that operations are compliant with company policies and legal regulations. Show less

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  Amplify

  May 2024 - now

  • Associate Project Manager

    Aug 2024 - now

  • Technical Onboarding Specialist

    May 2024 - Aug 2024