Antal Kovacs

Experience

• 

  Deutsche Telekom IT Solutions HU

  Jul 2009 - Dec 2011

  Hardware Certification Engineer

  • Prepared and implemented client administration tasks, including Active Directory (AD) management, user profile setups, and policy configurations• Deployed software across the organization using Empirum and SCCM, streamlining application distribution and ensuring compliance with company standards• Troubleshot and resolved software and hardware issues in both native and virtual environments (VMware), maintaining high system availability and performance• Conducted technical certification of hardware (desktops, notebooks, printers, monitors) and managed drivers, ensuring compatibility and reliability across the IT infrastructure Show less

• 

  Ericsson

  Jan 2012 - Nov 2024

  As a Recovery Leader, I was responsible for the effective restoration of services during emergency situations.• Led and facilitated cross-functional, multi-domain teams (4-30 members) in the restoration of critical IT services, leveraged Salesforce Lightning for tracking incidents, managed complex technical escalations involving 5G Core and cloud infrastructure, and ensured minimal downtime.• Initiated and managed both management and technical escalations, played a pivotal role in the escalation management process, and ensured alignment with business expectations and CRM objectives.• Coordinated seamless handover activities between technical and management teams, maintaining continuity and clarity during high-pressure recovery operations.• Conducted comprehensive post-event analyses with key stakeholders, identified root causes (RCA), and recommended process, tool, and product improvements to enhance future service reliability and efficiency.• Championed continuous improvement initiatives, focusing on optimizing recovery processes. Show less • Participated actively in the remedy and restoration of critical customer systems during emergency situations• Managed and resolved assigned incident tickets using advanced support tools (SAP P40), adhering to global support processes and procedures• Analyzed complex technical problems, identified suitable solutions, and implemented corrective actions to restore system functionality efficiently• Engaged with external customers to gather detailed data and information on reported issues, ensuring a clear understanding of the problem and effective communication of the solution Show less

  • Recovery Leader / Incident Manager

    Apr 2017 - Nov 2024

  • System Engineer

    Jan 2012 - Mar 2017
• 

  MOL Group

  Nov 2024 - now

  Senior IT Operations Lead