
Praveenkumar G
Customer Service Specialist

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About me
Sales Professional | Business Analytics, Power BI, UX Design
Education

Avichi Higher Secondary School
2000 - 2006School Computer Science
SRM University
2006 - 2009High School Diploma Computer Science
Sri Sairam Engineering College
2009 - 2012Bachelor of Engineering - BE Computer Science
Experience

Just Dial Communications Inc.
Nov 2012 - Oct 2013Customer Service Specialist- Transactional support - captivate potential customers by answering product and servicequestions; cross-sell multitude of solutions- Built the client services practice by creating training materials, best practice guide andcustomer facing resources

KEY Difference Media
Nov 2013 - Apr 2014Business Development Executive- Managed the Middle East market for digital marketing products like SEO, PPL, website improvement, content marketing, and conversion optimization- Upselling /Cross-selling new products and helping clients to build their overall strategy. Continuous client engagement and identifying revenue opportunities - Content creation building and storytelling for new products

Imarticus Learning
May 2014 - Jun 2018Sales Manager- Led and managed the junior sales team - managing efficiency, mentorship and maximising revenue- Instrumental in collaborating with the marketing team in building the overall lead generation practice, strategic designing and releasing the new products across markets.- Looking at the overall revenue framework of two markets Chennai and Hyderabad- Managed the onboarding program for all new hires

Ken and Headway - Academy for Advanced Tech - Skilling
Sept 2018 - Jan 2019Senior Sales Manager- Leading the sales managers and junior sales team - Forecasting monthly and annual plans and executing them in given time frame- Managing search marketing (SEO/SEM) and creating media concepts for strategic text and display ads in Google search network and identified external third-party sites- Support team with various marketing strategies and generate the leads to meet the targets. - Meet the corporate clients and propose them with the available courses offered by the company and close the deals Show less

Simplilearn
Mar 2019 - Dec 2020Senior Associate Business Manager- Specialized in managing and leading a specific category (Data cluster: AI & Machine Learning)- Trained new hires and other category teams related to Data cluster- Collaborate with product, content & marketing teams to strengthen the product offerings- Track activity and leads using CRM tools such as Salesforce.- Led a team which demonstrated high consistency sales performance

Skill-Lync
Jan 2021 - Jun 2023- Utilize sales data to understand market trends and potential, and furnish reports - - Develop and optimize sales processes to continuously improve- Plan to ensure that the weekly and monthly targets are met for each and every sub-ordinate of the team- Improving sales performance through training & process management
Associate Director of Sales
Mar 2023 - Jun 2023Regional Sales Manager
Mar 2022 - Feb 2023Senior Manager
Jan 2021 - Mar 2022

Gunam
Aug 2024 - nowFounder
Licenses & Certifications
- View certificate

Build Wireframes and Low-Fidelity Prototypes
Google Career CertificatesApr 2024 - View certificate

Foundations of User Experience (UX) Design
Google Career CertificatesMar 2024 - View certificate

Create High-Fidelity Designs and Prototypes in Figma
Google Career CertificatesJun 2024 - View certificate

UX Design Process: Empathize, Define and Ideate
Google Career CertificatesApr 2024 
WHO Quality Rights & Mental Health Certification
World Health OrganizationJun 2024- View certificate

Using Power BI with Excel
LinkedInOct 2023 - View certificate

Business Analytics with Excel
SimplilearnAug 2020
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