Laura Clasemann

Experience

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  Anoka-Ramsey Community College Bookstore

  Nov 2008 - Feb 2010

  Cashier

  Provided assistance to help meet the needs of customers, processed customer purchases on cash register, stocked textbooks and supplies on shelves, and typed and filed documents in the computer system

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  Lowe's Home Improvement

  Apr 2010 - Jun 2010

  Seasonal Cashier

  Provided assistance to help meet the needs of customers, processed customer purchases on cash register, and helped organize and restock products around different areas of the store.

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  Minitex Library Information Network

  Jan 2011 - Apr 2014

  Library Assistant

  Photocopy and scan articles of interest from various publications and internet sources to patrons, sending of articles to patrons through various electronic systems, and type and file documents through computer system

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  University of Minnesota

  Aug 2012 - Dec 2012

  Undergraduate Research Assistant

  I was involved with a project that studied the effects of autoimmune-mediated diabetes in mice that was done to eventually develop effective treatments for future patients.

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  Creative Kids Academy

  May 2014 - Aug 2014

  Educational Assistant

  Facilitate day to day learning activities among preschool and pre-kindergarten students, establish supervision among students during times of play, and maintain clean, well-stocked, and organized bathroom and classroom facilities.

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  University of Minnesota - Boynton Health Services

  Aug 2014 - May 2023

  Carry out and perform varying administrative tasks for the Office of Student Health Benefits including:-Managing the processing and billing of the Domestic Student Health Benefit Plan for University of Minnesota students across five campuses.-Administer the Dental Buy-Up Plan for University students across five campuses, allowing students to access restorative benefits for dental coverage provided through Delta Dental -Utilize IDX and PNC systems for setting up and maintaining insurance contracts for University students-Complete various auditing tasks to ensure that student insurance benefits remain in effect as needed. Tasks also include confirming students' demographic information, eligibility for enrollment, dates of enrollment, payment/billing, etc. -Assist as needed in managing inquires and concerns for students on the Graduate Assistant Health Plan and individuals on the RFI (Residents, Fellows, & Interns) Plan-Provide customer service through varying communication methods including over the phone, in email and during walk-in visits for varying inquires: resolving concerns with payment inquires for billing, assisting new students with enrollment questions, verifying Blue Cross and Blue Shield policy information, and providing additional assistance as needed. Show less -Maintain accurate administration of internal and external accounts in Accounts Receivable system. -Maintain positive relationships with scholarship programs and customers.-Process textbook buyback paperwork including reissues, book purchases, account charges, and reports.-Respond to customer inquiries regarding scholarship issues.-Ensure allowance verification for all programs including working with Athletics and NCAA rules regarding book scholarship authorizations.-Conduct semesterly audits to scholarship providers to assure Bookstore accuracy.-Train and supervise student and temporary staff.-Assist in office operations, sell merchandise, count cash, make deposits, and balance settlement sheets, participate in various opening and closing duties. Show less - Assist in the facilitation of proficient and friendly service between customers and customer service employees- Approve of customer service employee hours through Kronos for each payroll processing period to ensure employees are paid in a timely manner- Respond to and initiate inquiries, assist with event coordination and execution, explain policies and procedures, compose simple business correspondence and memoranda. - Responsible for training materials and training new hires - Open and maintain departmental accounts - Assist in office operations, sell merchandise, count cash, make deposits, and balance settlement sheets, participate in various opening and closing duties- Enter, maintain and evaluate data, maintain filing systems Show less

  • Administrative Associate 1

    Sept 2019 - May 2023

  • University of Minnesota Bookstores - Scholarship Coordinator

    Dec 2017 - Sept 2019

  • University of Minnesota Bookstores - Customer Service Supervisor

    Aug 2014 - Dec 2017
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  University of Minnesota Boynton Health

  May 2023 - now

  Finance Professional 2

  -Serve as a subject matter expert in the specific area of Benefit Billing within the Office of Student Health Benefits, providing counseling and advice to students, University staff, and training to co-workers.-Audit payment logs. Audit includes verifying monthly payments for premiums received are accurate as far as correct payment plan, amount, and, distribution into the correct University account.-Work with other subject matter experts (Student Health Benefit Plan, Graduate Assistant Health Plan, International Student Programs, Resident, Fellow, and Intern Health Plan, and dental plan) within the Office of Student Health Benefits to ensure students and scholars have paid the correct premiums and contracts have been terminated if payment is not received.-Working with multiple departments within Boynton Health auditing claims for reimbursements and creating check refund requests. Show less