Harrison Houldin

Experience

• 

  McDonald's Corporation

  Jul 2006 - Jul 2007

  Sales Associate

  Drive-Thru Order-Taker. Front clerk. Food assembly.

• 

  McDonald's Corporation

  Mar 2008 - Aug 2010

  Sales Associate

  Drive-Thru order taker. Front clerk. Food assembly. Stock room.

• 

  Pier 1 Imports

  May 2009 - Dec 2009

  Sales Associate

  Unloaded stock truck.Assembled furniture and equipment.Stocked the floor.

• 

  Jimmy John's

  Apr 2011 - Jul 2013

  Sales Associate/Caterer

  Organized and delivered catering orders.Worked phones and register. Sandwich maker.Delivery man.

• 

  M6 Technologies, Inc.

  Apr 2013 - Jun 2019

  Head Network Technician: Supervise all technicians. Provide level 2 technical support.Client Liaison: Provide hardware and software consultation to clients. Drive sales.Project Manager: Lead onsite and remote projects. Implement hardware and software.Backup and Disaster Recovery Specialist: Implement and maintain backup solutions. Provide hardware and software restores. Technician: Performed PC, server, and network maintenance for client businesses.Help Desk: Provided onsite and remote help desk support.Installer: Led and participated in hardware and software installations.Projects: Participated in network onboarding and upgrade projects.Backup: Acted and trained as backup specialist.

  • Client Services Manager

    Jan 2016 - Jun 2019

  • Network Technician

    Apr 2013 - Dec 2015
• 

  Olmec Systems, Inc.

  Jul 2019 - Jul 2020

  Help Desk L2 / Team Lead

  Onsite Client Liason: Full time on-site liaison at 250 user, 10 office, corporate law firm. Works directly with firm leadership to address IT projects and issues.Level 2 Network Tech: Provides escalation support for help desk and internal ticketsProject Specialist: Works with project managers and firm leadership to plan, implement, and maintain infrastructure and software projectsMobile Device Administrator: Primary contact with 3rd party cellular vendors. Works to organize and maintain firm mobile devices and lines. Show less

• 

  Weber Gallagher

  Jul 2020 - Apr 2022

  Leader: Helmed Firm IT initiatives and personnel through tulmutuous COVID-19 pandemic that saw dramatic shifts in network infrastructure, security, and remote access.Strategist: Collaborated with other department heads and and trusted partners to identify technical needs and plan effective strategies accordingly. Communicator: Effectively translated and communicated IT initiatives to both executive leadership and IT and Firm departments and staff. Liaison: Primary relationship partner with trusted 3rd party vendors and services. Show less

  • Chief Information & Technology Officer

    Mar 2022 - Apr 2022

  • Director Of Information Technology

    Jul 2020 - Mar 2022
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  RSM US LLP

  Aug 2022 - Jan 2024

  Client Technology Advisor

  vCIO: Consults client leadership and IT staff on Tech Strategy, Cyber Security, Business Continuity, Reporting, and Budgeting.Account Manager: Manages portfolio of diverse industry accounts worth $1 million in annualized revenue as a Managed IT Services Technology Advisor.Project Manager: Runs onboarding, IT infrastructure upgrades, cloud migrations, disaster recovery tests, office moves and other projects. People Leader: Leads in the local Philadelphia area Managed IT practice. Supervises team of field techs and handles scheduling, escalations, talent development and billing. Show less