Maalikah Jaffa

Experience

• 

  @home Canal Walk

  Nov 2004 - Sept 2006

  Admin Clerk

  Was Responsible For:- Daily Banking- Clearing all cashiers, making sure the balance- Processed all products received for store- Spot checks on stock, making sure stock balances- Training staff to use Active Retail System

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  Fruit & Veg City Holdings

  Oct 2006 - Sept 2007

  Receptionist/Admin Assistant

  I was responsible for:- Answering switch board and directing calls- Welcoming guests for meetings; conferences; training- Processing of supplier invoices- Debt Collecting- Minutes Taking for meetings when requested to do so- Directing IT support calls for technicians

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  Fruit&Veg City Holdings

  Oct 2007 - Jul 2014

  Project Administrator

  I was responsible for:- Procurement of all IT equipment as per the holding company standardization for new stores; revamps- Project Administration for all new store and warehouse openings as well as revamps- PA to IT Manager- Oversee all administration being processed on Sage Accpac and CRM for the IT department- Scheduled staff availability for site trips and traveling, as well as support schedules.

• 

  Quantum Leap Consulting

  Jul 2014 - Dec 2014

  Project Administrator
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  Quantum Leap Consulting

  Feb 2015 - Feb 2022

  Account Manager

  My Key Responsibilities:- Part of the Professional Services team, whose role it is to place IT contractors at clients. - Successfully build and maintain client relationships- Resource relevant candidates to fill vacancies- Prepare and Present Proposals and Quotations- Tendering for Preferred Suppliers lists- Account Management of existing client base- Provide solutions to the customer needs- Achieving Team and Individual Sales Targets

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  Ilaunch

  Mar 2022 - now

  Account Manager

  Account Manager Duties:• Lead new business hunting and sales negotiations• Develop and present business proposals• Create and implement new business target plans• Network with industry professionals to increase brand awareness• Oversee contract management processes• Manage key client relationships• Ensure client satisfaction and retention• Build and maintain strong client relationships to understand hiring needs and staffing goals.• Communicate regularly with clients to provide updates and address concerns.• Identify opportunities to expand services within existing accounts.• Coordinate the recruitment process from sourcing to placement, ensuring successful outcomes.• Coordinate and supervise project consultants• Ensure timely project delivery and client satisfaction• Handle debt collections on client invoices• Contribute to maintaining healthy cash flow• Reporting on quarterly and annual forecasts and achieved targets• Review and enhance current recruitment processes• Implement streamlined procedures for increased efficiency• Maintain high-touch engagement with consultants to align client and consultantsRecruitment and Operations:• Manage a team • Set and oversee monthly, quarterly, and annual targets• Conduct CV matching, interviews, and candidate vetting• Implement and optimize recruitment processes for efficiency• Guide and support team members to achieve individual and team goals. Ensuring the team meet their deadlines, and productivity is at optimal levels• Report regularly to Directors on the productivity of the team and target met in line with the organization’s goals• Develop recruitment and related strategies• Manage the wellbeing of the team. • Ensuring team follow organizations governance (matching candidates to requirements, vetting, negotiation of best packages for all parties, securing candidates) • Completing administration associated with the entire recruitment process• Identifying methods to build brand awareness. Show less